IT Analyst (Tuas/1 Year Contract/Up to $5000)

What you will do:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

• Execute site changes and deployments in line with defined processes, standards, and risk controls.

• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

 Who you are:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.

• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.

• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

• Reliable team player who takes ownership, collaborate well, and proactively builds technical capability across IT domains in a complex site environment.

A plus if possess previous experience in:

• Strong knowledge in IT Support Operation or ITIL certification.

• Strong technical knowledge and skills in systems, infrastructure.

• Multinational experience with effective interpersonal skills for collaborating with teams from diverse cultures and business practices.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No.R22109454 (Malcolm Lee Jun Hao)

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