IT Support Engineer (Immediate Joiner)
Key Roles & Responsibilities
- Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
- Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
- Support remotely, if necessary
- Maintain hardware inventory at assigned locations
- Provision new users with hardware, software and account setup
- Provide with both remote and onsite support for multiple locations, if required
- Troubleshoot and resolve a variety of technical problems
- Assist with network connectivity issues
- Provide great communication and customer service to company employees in person and through phone calls and emails
- Work on assigned tasks and projects including hardware and software rollouts
- Work with hardware / software vendors, whenever required
- Provide training when needed help to facilitate users requests and in the implementation of company project
- Provide VPN support including end-user setup and problem
- Work closely with other support teams (client support team, application support team, server support team)
- Develop and document IT operational processes whenever required
- Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
- Assist on AV setup in meeting rooms for conference calls and meetings
- Provide regular checks and maintenance on system health of the meeting rooms
- Provide back-end support for live event broadcast
- Support ad-hoc IT project deployments
- Attend meetings to update current projects
- Attend trainings provided by the company
- Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
- IT Asset Management
Key Qualifications & Skills
- Minimum Diploma in Information Technology or equivalent in relevant discipline
- Minimum 3 years of experience in PC, hardware, software support & IT security preferably
- Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
- Preferably with Smart Hands experience of minimum 1 year for server & network support
- Level 1 & 2 Support
Key Requirements
- Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
- Helpful and able to communicate effectively with fellow colleagues and customers
- Fluent in English and writing
- Currently residing in Singapore
- Willing to work on short-term projects/contracts
- Able to start work immediately or within short notice
Interested candidates are invited to apply online.
We regret to inform that only shortlisted candidates will be notified. Thank you.
Company profile
Mossad Services Pte Ltd
Mossad Services is an established Singapore-based regional company since 1988, serving enterprise needs mainly in the areas of IT Network and Infrastructure. These include turnkey solutions for Structured Cabling, Network Equipment, IT Infrastructure for Data Centre, Servers & Storage, Telecommunications, Wireless Network, Power Protection, Enclosure & Racking systems, IT Consultancy and Manpower Outsourcing of IT Professionals. Other services include Audio-Visual products & integration, Conferencing tools, Security Access & Surveillance systems and other IT related products.
In our many years of operations, we have successfully delivered business advantage to satisfied customers through exploiting the best and most appropriate that IT, Network and Telecommunications Technologies as well as IT outsourcing, have to offer. We have bulit confidence and trust with our customers because we are firmly committed to offer the best solutions at the best value to meet their needs.
Mission
To assist our customers in realizing higher levels of productivity and service through the appropriate use of Technologies and Strategic IT Outsourcing.
Company information
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