Customer Service Executive
Handle customer queries, resolve complaints and provide satisfactory customer service.
Job opportunities
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Jobs in Jobstreet right now
Job growth
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In the last year
Salary
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Typical monthly salary
Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
On this page
- What's it like to be a Customer Service Executive?
- Latest Customer Service Executive jobs
- Top skills and experience for Customer Service Executives
What's it like to be a Customer Service Executive?
A Customer Service Executive typically handles communication between a company and its clients. They may respond to questions, complaints or enquiries via different channels such as phone calls, emails, instant messaging or social media. Primary responsibilities include problem-solving, delivering information about services or products, and maintaining a positive professional image for an organisation. They are often the first point of contact for customers and creating a good impression in industries such as retail, banking, insurance and telecommunication among others.
Tasks and duties
- Interacting with customers to provide information about products or services.
- Resolving product or service issues by addressing and understanding customers' needs.
- Using communication tools such as telephone, email or chat to address customer enquiries and complaints.
- Tracking customer interactions, recording details of enquiries, reactions and comments, as well as actions taken.
- Working with other departments or staff to ensure customer satisfaction.
- Sourcing and developing client referrals to build business relationships.
- Monitoring processes and procedures to adhere to company standards and policies.
Compare your salary
Find out how your salary compares with the average salary for Customer Service Executives.
Latest Customer Service Executive jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Service Executive employers on Jobstreet are looking for job seekers with expertise in the following areas.
Customer Service
Customer Interaction
Invoicing
Quotation
Shipping
Email
Complaint Handling
Order Processing
Billing
Import & Export
Contact Centre Services
Microsoft Office
Communication Skills
Warehouse
Freight Forwarding
Handling Customer Feedback
Purchase Orders
Data Entry
Customer Oriented
Thoroughness
Source: Jobstreet job ads and Jobstreet Profile data
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