Customer Service Executive

Tasks and duties

• Interacting with customers to provide information about products or services.
• Resolving product or service issues by addressing and understanding customers' needs.
• Using communication tools such as telephone, email or chat to address customer enquiries and complaints.
• Tracking customer interactions, recording details of enquiries, reactions and comments, as well as actions taken.
• Working with other departments or staff to ensure customer satisfaction.
• Sourcing and developing client referrals to build business relationships.
• Monitoring processes and procedures to adhere to company standards and policies.