Agoda
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    Agoda
    (11 reviews)
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    Company Reviews

    Working at Agoda

    4.011 ratings in total
    5
    5
    4
    3
    3
    2
    2
    0
    1
    1
    100%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(11 ratings)
    Career development
    3.5(11 ratings)
    Benefits & perks
    3.7(11 ratings)
    Management
    3.5(11 ratings)
    Working environment
    4.1(11 ratings)
    Diversity & equal opportunity
    5.0(2 ratings)
    Ratings for Agoda are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 11 reviews sorted by most recent
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    5.0
    Learner Experience Facilitator
    Sep 2025
    Downtown Tanjong Pagar Central RegionLess than 1 year in the role, former employee
    The work experience is satisfactory.
    The good thingsColleagues are professional and friendly. The office are comfortable, classy. The benefits are really good extending mostly to family or at least spouse.
    The challengesLimited opportunity for career growth.
    3.0
    Sales Executive
    Mar 2025
    Singapore General Hospital Central RegionLess than 1 year in the role, former employee
    Not bad pretty decent place
    The good thingsGood day, tech company, reputable
    The challengesPolitics sometimes though not serious
    1.0
    Customer service assistant
    Aug 2023
    Their not paying my benefits
    The good thingsNo positive sides working in this cooperative
    The challengesWhen your asking about what happened why my salary is delay. They will not respond
    3 people found this helpful
    4.0
    Customer service
    Apr 2020
    1 to 2 years in the role, current employee
    Good benefit
    The good thingsThe company ensures that everyone has a conducive work environment by bring equally for everyone.
    The challengesOne of the contributing factors to work stress is handling and reach target everyday
    4.0
    Partner Services - Talent Sourcer
    Aug 2019
    Less than 1 year in the role, former employee
    Great experience to get into OTA industry
    The good thingsI did enjoy the atmosphere, location (office environment) and perks at Agoda
    The challengesKPI can be unreachable or not well set up. During my time at Agoda, I had a brand new position where no history has been established. The KPI was then a try and not entirely reachable. However, it's been two year I am no longer ean employee of Agoda and I know that several Talent sourcer joined the team. We can, therefore, imagine that the KPI are now accurately establishted and manageable.
    8 people found this helpful
    5.0
    Manager
    Dec 2018
    good start, great opportunity
    The good thingsfast paced, challenging interesting work and focus area many chance for promotion good colleagues, multinational
    The challengesNot very organized at times
    1 person found this helpful
    5.0
    Customer Service Specialist
    Oct 2018
    1 to 2 years in the role, current employee
    Good place to work overall
    The good thingsGood culture and I've made some good friends working here as well. Environment where you can learn alot but also be prepared for a very fast paced environment. Not the right place for someone who wants to sit around and do nothing all day.
    The challengesFast paced, things change often so must be adaptable. Managers are nice but some can be a pain to deal with at times.
    3 people found this helpful
    5.0
    Senior Key Accounts Manager
    Aug 2018
    Singapore1 to 2 years in the role, current employee
    if you are looking for great people and culture, Agoda is just that
    The good thingsThe culture inhibits a good attitude towards work and working with each other. There is a good amount of work life balance. And most managers i've met are sincere about your career development.
    The challengesthe processes are sub-par. There are many areas for improvement in terms of defined roles and responsibilities between business units, and more clear collaboration practices need to be created.
    5.0
    Customer service administrator
    Jun 2018
    I have learnt a great experience
    The good thingsWe really have a great working environment. We always support each other in work and even our personal life. Our company development is our motivation.
    The challengesWorking for this company gave me pressure sometimes.
    3 people found this helpful
    3.0
    Customer Service Experience (call center)
    Mar 2018
    SingaporeLess than 1 year in the role, former employee
    If you don't have call center experience, it may be quite hard to cope.
    The good thingsHigh pay, informal work attire
    The challengesStressful, insufficient support from higher management due to lack of experience internally, being monitored all the time.
    4 people found this helpful
    4.0
    LnD
    Jul 2017
    1 to 2 years in the role, current employee
    Great place to work and meet people from all over the world
    The good thingsteams and colleagues
    The challengesworkload, fastpace
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