Alorica
    (8 reviews)
    Unclaimed

    Company Reviews

    Working at Alorica

    4.08 ratings in total
    5
    4
    4
    2
    3
    1
    2
    0
    1
    1
    88%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(8 ratings)
    Career development
    3.1(8 ratings)
    Benefits & perks
    2.8(8 ratings)
    Management
    3.0(8 ratings)
    Working environment
    3.4(8 ratings)
    Ratings for Alorica are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 8 reviews sorted by most recent
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    most recent
    5.0
    Customer service team leader
    Jan 2018
    1 to 2 years in the role, current employee
    It's really Fun working in a Friendly Environment.
    The good thingsAlmost all the people are easy to get along with, like you won't hesitate to approach the tenured agents nor the Non-agents for you will see smiling faces with them. The environment as well is a clean work place and there are enough locker rooms for all of the employees and also enough food for everyone in the pantry.
    The challengesThe only difficulty I had so far are the customers, who doesn't seem to understand that our employer has a policy that we really need to adhere. That's why I'm always making sure that each contact I've handled will be a happy and satisfied with the service that Alorica offers.
    5.0
    Operations manager
    Feb 2017
    3 to 4 years in the role, current employee
    Good
    The good thingsChallenge and feeling of empowerment to do what is right
    The challengesnone
    3.0
    Customer service team leader
    Jul 2015
    Less than 1 year in the role, former employee
    Not that good
    The good thingsBoss
    The challengesProcess
    5.0
    Subject matter expert
    Jul 2015
    3 to 4 years in the role, former employee
    Mediocre Company
    The good thingsNothing
    The challengesThey could treat their people with loyalty instead of being treated as dispensable
    5.0
    CSR
    Jul 2015
    Less than 1 year in the role, former employee
    nice company.good enviroment
    The good thingsa lot of friendly people
    The challengeschallenging is the work. but i could say i learned a lot of things, I grew personally and professionally.
    4.0
    Customer service
    Jul 2015
    5 to 6 years in the role, former employee
    People Matters
    The good thingsI enjoyed staying with the company for more than 5 years because of the people i was working with. Good management and healthy environment as most of my co-workers are positive thinkers. You seldom feel the negative vibes even if we're stressed.
    The challengesDue to many employees, it kind of difficult to move up to better position.
    1.0
    csr
    Jul 2015
    csr
    The good thingsthere's no good things that happened to in this company
    The challengesthey should have a much better management
    4.0
    Technical support representative
    Jul 2015
    5 to 6 years in the role, former employee
    Alorica for 5 years
    The good thingsI stayed in this company for 5 years. Initially called Vertex then comes to Alorica. A good company for getting IT experience.
    The challengesSalary and promotion
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