Changi Travel Services
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    Changi Travel Services
    (26 reviews)
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    Company Reviews

    Working at Changi Travel Services

    3.326 ratings in total
    5
    9
    4
    5
    3
    3
    2
    4
    1
    5
    65%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(26 ratings)
    Career development
    3.1(26 ratings)
    Benefits & perks
    3.2(26 ratings)
    Management
    2.8(26 ratings)
    Working environment
    3.5(26 ratings)
    Ratings for Changi Travel Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 26 reviews sorted by most recent
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    most recent
    1.0
    Office Admin
    Apr 2023
    Singapore1 to 2 years in the role, former employee
    Very toxic management
    The good thingsnice environment at the airport
    The challengesThe GM and management team is very very toxic, join at your own peril.
    2 people found this helpful
    1.0
    FT
    Feb 2021
    NO LEADERSHIP OR ASSISTANCE & YOU'RE LEFT TO FACE CONSEQUENCES EVEN FOR NO FAULT JUST TO SATISFY CAG/CAAS.
    The good thingsNOTHING GOOD AS WE ARE NEVER TREATED AS STAFFS.
    The challengesCHALLENGES???? WE ARE LEFT TO DIE ON OUR OWN FROM THE VERY 1ST DAY SINCE JOINING.
    4 people found this helpful
    2.0
    No difference
    May 2020
    Poor place and very bad GM
    The good thingsAirport environment is good. Colleagues are good
    The challengesHumanity and management
    4 people found this helpful
    1.0
    Operations
    Mar 2020
    1 to 2 years in the role, former employee
    Operations
    The good thingsHelpful colleagues that will stay back to help each other out
    The challengesVery stressful environment, long working hours, expected to OT
    3 people found this helpful
    3.0
    Retail assistant
    Dec 2019
    1 to 2 years in the role, former employee
    Tiring
    The good thingsKnowing more new friends and get to more about how airport works .
    The challengesShift work is very tiring
    2.0
    Retail sales
    Dec 2019
    1 to 2 years in the role, former employee
    Poor management don't think about joining.
    The good thingsWorking environment is good, colleagues are kind and helpful.
    The challengesManagement are rather poor, they are aware of problems but seldom care. And also do not be a role model to their staff. Staff are not professionally trained on customer services & product knowledge but expectation are rather high. Company is good but probably changing of management shall lead a better Changi Travel Services.
    3 people found this helpful
    1.0
    Sales
    Nov 2019
    3 to 4 years in the role, former employee
    Extremely challenging workplace
    The good thingsAccelerated growth. The company is daring, innovative and not afraid to challenge the norm. Leadership has a strong entrepreneurial mindset, and gives opportunities to those who can step up to the challenge.
    The challengesToxic environment. Limited support from management. Extremely high expectations.
    5 people found this helpful
    5.0
    Retail sales
    Aug 2019
    SingaporeLess than 1 year in the role, current employee
    Good for career growth
    The good thingsMeet different world of people, motivate and support by the head.
    The challengesFacing difficult customers,l
    4.0
    Customer service
    Aug 2019
    Less than 1 year in the role, current employee
    Don't join
    The good thingsMeet different people around the world
    The challengesHandle different types of customers
    1 person found this helpful
    2.0
    Retail associate
    Jul 2019
    1 to 2 years in the role, current employee
    Poor Management
    The good thingsWorking in airport environment was good, colleague are well friendly, willing to hep on each other.
    The challengesThe manager never fit their roles, never be a role model to their staff, eg come work late for few hours. It's hard for you to get increment even you drive great performance and the management doesn't think so. Rotating night shift up to 4 days per week.
    4 people found this helpful
    2.0
    Retail Sales Associate
    Jun 2019
    Less than 1 year in the role, former employee
    A job for those looking for temporary sales position
    The good thingsAble to get to know all sorts of travelers
    The challengesA lot of restrictions and policies regarding sales target, grooming & attitude towards potential customers.
    5.0
    Assistant manager
    Mar 2019
    Good environment
    The good thingswork life balance, good working and helpful colleagues.
    The challengesdue to the nature of work, might need to work weekend. overall, its still manageable
    5.0
    Team lead
    Dec 2018
    Singapore1 to 2 years in the role, current employee
    A good mix of fast growing startup and large corporation
    The good thingsI have never seen a place that provide so much opportunities to younger staff. A culture of high growth and performance which weeds out unwilling performers quickly... which explains some of the bad reviews here.
    The challengesFast pace, performance driven culture. Have to push yourself to go beyond. Must be willing to learn else don’t event try.
    2 people found this helpful
    4.0
    Corporate
    Oct 2018
    1 to 2 years in the role, former employee
    Fast Paced environment & limitless learning opportunities
    The good thingsThere are countless things for employees to learn and colleagues are always there to lend a helping hand. Also, the company is improving on its benefits to its employees and there is work-life balance in this Company.
    The challengesThis is a fast-paced environment and it really depends on the individual choice to cope with it. It may be difficult to cope in the beginning, however, after some time, you will find everyday to be enriching as you get exposed to new learning everyday.
    4.0
    Retail sales
    Jun 2018
    Singapore1 to 2 years in the role, former employee
    Enjoying work place but back hometown to
    The good things- team work and learning different products - SOP and rules and regulation are in place - attractive commissions - retail team are friendly and boss always motivate us - Mangement of Retail came down to do 1 on 1 training - attractive Career path processes -Team leads 24hrs standby to help
    The challenges-Facing high target set quarterly -Facing stress by customers - must patience cannot be affected by customers -night shifts
    4.0
    Manager
    Apr 2018
    Singapore1 to 2 years in the role, current employee
    Startup transiting into a large corporation
    The good thingsStill embodies the spirit of a startup in moving fast strong business development and product development pipeline. Young people are given portfolios and responsibilities that are unthinkable in many other corporates. The company has strong growth potential and support at the board level.
    The challenges- Like any startup, structure and processes are far from ideal. - Historically, junior employees lack support in the fast pace environment. - However, we can see hiring direction and a general effort from management to address these issues (e.g. very senior corporate heads and additional middle managers to help guide staff)
    1 person found this helpful
    3.0
    full time executive
    Apr 2018
    1 to 2 years in the role, former employee
    Good environment and colleagues but certain managers are not fit for their role
    The good thingsfriendly and helpful colleagues, great environment as the office is located in the airport.
    The challengescertain managers aren't fit to be managers at all, some lack the skill, leadership and responsibility. Do not have proper SOPs, and management often have last minute changes.
    3 people found this helpful
    1.0
    Operations executive
    Feb 2018
    poor management
    The good thingsyou will get to learn independently as you will have to handle and solve problems on your own with no or limited guidance. good to learn problem solving skill.
    The challengeshowever, no mentorship at all and it will be all about achieving profit target. not much career prospect. not much learning will be provided. its good to work on contract based since not much employee benefit is given.
    15 people found this helpful
    3.0
    Customer service associate
    May 2017
    SingaporeLess than 1 year in the role, former employee
    Good colleagues, shady company
    The good thingsThey have a nice family environment as is what's expected with a company working at Changi Airport. Staff tend to grow closer over the days and most are willing to help whenever you require it.
    The challengesIntegrity issues present where other staff may hide certain promotions from the customers and pocket some of the profits themselves. Aside from that, the company has a policy that the employees are made to pay for the attraction tickets that have not been sold and expired. This did not make sense to me working there and was the reason why I left as there was quite a lot of deductions from the original pay.
    14 people found this helpful
    4.0
    Head chef
    Jan 2017
    Less than 1 year in the role, current employee
    Changi Travel Services- A growing business of diversities
    The good thingsAbundant leaning opportunities, benefits, support
    The challengesManaging macro communications
    5.0
    Corporate Finance
    Jan 2017
    Less than 1 year in the role, current employee
    Free to develop skills
    The good thingsRoom to develop your career Supportive management Good HR department that looks after the welfare of the employees Alot of opportunities
    The challengesFast pace Do more than above the JD
    1 person found this helpful
    5.0
    Customer Care Officer
    Jan 2017
    1 to 2 years in the role, current employee
    Servicing Customers with pride
    The good thingsI enjoy the atmosphere and the flexibility in the workplace. We can use a variety of media such as Facebook, calls and emails to interact with customers. It is engaging and purposeful.
    The challenges- Sometimes, may meet rude customers - Customers want refunds which are non-refundable - Sometimes require night shift
    5.0
    Business Analyst
    Jan 2017
    3 to 4 years in the role, current employee
    Many Exciting Projects - Forefront in Singapore's Tourism
    The good things-Promote independent learning and responsibility -Exciting environment -Great empowerment to manage projects with resources provided -Good reward system and bonuses
    The challenges- Really requires determination to succeed spirit - Tight deadlines to meet
    2 people found this helpful
    5.0
    Executive
    Jan 2017
    The colleagues are great and working environment is good
    The good thingsTeam lead teaches and guides us patiently, as well as takes great care of us. Am learning many new things and gaining the experience that I am looking for each day.
    The challengesIt's a big organisation, miscommunication may happen at times.
    5.0
    Corporate Ticketing
    Jan 2017
    Less than 1 year in the role, current employee
    Best Leisure and Travel Company
    The good things1. Good career advancement 2. Good Benefits and welfare (overseas retreat) 3. Nice job 4. Friendly colleagues
    The challenges1. Faced Paced Environment
    5.0
    Annonymous
    Jan 2017
    Less than 1 year in the role, current employee
    Best Travel and Leisure Company to work for
    The good things1. Good Career Opportunities and advancement 2. Attractive salaries 3. Good welfare, regular oversea retreats 4. Good bonus 5. Fun and lively enivronment
    The challenges1. Fast Paced Working Environment 2. Requires the best talent
    1 person found this helpful
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