15 years in Call Centre operations, sales B2C, lead generation funnel O2O and project management. Possess excellent communication skills and I'm able to communicate with people at all job levels. I understand the value of customer experience and the importance of synergising and collaborating with various stakeholders.The good thingsWork in implementation of various projects like PCI DSS, Predictive Dialler, Test and Learn programs and Revenue optimization initiatives.
Supported and launched a key Bancassurance partner sales channel via Call Centre operations.
The challengesInvest in local talent to develop human capital