Work in ISO standard internet data centerThe good thingsIDC Infrastructure Operational works
ISMS, IDC System/Network monitoring, System handling (DCIM, Nagios, Samba share)
Coordinating with Cx, account managers and venders
Experience in IDC Support desk works
Customer Handling (Via Call & Mails)
Troubleshooting Windows, Linux, DNS, Network, VM and VDOM
Coordinating with Cx, account managers and venders
IDC provisioning works
Customer Handling (Via Call & Mails)
Creating new solutions such as VM, VDOM, DNS and Mails
Troubleshooting from IDC to customer end
Coordinating with Cx, account managers and venders
The challengesWork under pressure
Work with a team
Maintaining and handling complex system like Dialog DNS, Customer mails systems and Firewall