Fitness First
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    Fitness First
    (38 reviews)
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    Company Reviews

    Working at Fitness First

    3.738 ratings in total
    5
    16
    4
    9
    3
    6
    2
    1
    1
    6
    79%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(38 ratings)
    Career development
    3.6(38 ratings)
    Benefits & perks
    3.6(38 ratings)
    Management
    3.4(38 ratings)
    Working environment
    3.8(38 ratings)
    Diversity & equal opportunity
    3.0(2 ratings)
    Ratings for Fitness First are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 38 reviews sorted by most recent
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    most recent
    5.0
    Membership Consultant
    Jul 2024
    Tampines West East Region
    Good place to work if you are looking to earn more than 4K this is the best commission ever.
    The good thingsGood thing is very high salary. I was 19 years old and earning about 6k and below. Very good commission.
    The challengesChallenges is the working hours very long working hours
    1.0
    Personal Trainer
    Mar 2024
    Raffles Place Central Region
    Horrific, never recommend this place
    The good thingsFree gym, nothing else
    The challengesEmployee welfare isnt taken care of, they dont really care about you. No room for growth
    3.0
    General manager
    Jul 2023
    Singapore
    Fun working environment with a pinch of stress
    The good thingsYou get a free gym membership, health benefits and there are some wonderful individuals who will shape your future with goal setting.
    The challengesThere are people who will support and mentor you, there will also be some who will deter your progression. There is a certain level of politics going on.
    3.0
    Customer service consultant
    Mar 2023
    Great culture and friendly environment
    The good thingsLearning culture, great work colleagues, diversified and friendly environment.
    The challengesPay, worklife balance.
    1.0
    Customer service officer
    Jun 2021
    SingaporeLess than 1 year in the role, current employee
    Low pay. Long hours. Poor management. No work life
    The good thingsFree gym usage. Nothing much.
    The challengesLow pay. Long hours. No work life. Manager wont be around after 6pm on weekdays and weekends no manager, staff have to make own decision serving rude & impatient members!
    5.0
    Sales representative
    Apr 2021
    Less than 1 year in the role, current employee
    Working in Fitness Industry
    The good thingsFree usage of the gym
    The challengesFinding leads and turning them over
    5.0
    Senior Customer Service Officer
    Mar 2021
    5 to 6 years in the role, former employee
    One of the good company i have ever work with
    The good thingsFitness First provide courses to my skills and knowledge
    The challengesSalary not up to up to my expextations
    1.0
    Outbound call center agent
    Sep 2019
    Less than 1 year in the role, current employee
    Worst
    The good thingsThe one reason of me coming to work is because of the few people that works with me before i join in this company.
    The challengesWorking in team which supposed to be supporting one another. However, none was shown. In fact, you have to face the all issue yourself. Even though the word 'Assist' is always being used, you are actually doing and clearing all the mistakes and issues done by the clubs on your own.
    2.0
    Front Of House
    Sep 2019
    Less than 1 year in the role, current employee
    Pretty stress
    The good thingsThe only thing great was having great colleagues and gym members.
    The challengesThe issues which the consultants are suppose to handle are being thrown at the front of house all the time.
    5.0
    Customer service officer
    Sep 2019
    3 to 4 years in the role, current employee
    Career growth
    The good thingsGood culture and environment
    The challengesServing good client's, learning journey company however there is no work life balance
    5.0
    Customer service officer
    Aug 2019
    Less than 1 year in the role, current employee
    Amazing
    The good things- colleagues - work environment
    The challenges- down with man power
    5.0
    sales consultant
    Aug 2019
    3 to 4 years in the role, former employee
    two thumbs up!
    The good thingsthe people and company benefits
    The challengeslong working hours
    4.0
    Manager
    Jul 2019
    5 to 6 years in the role, current employee
    If you are looking for growth - join us!
    The good thingsGreat Training & Support from your managers! Full fledge L & D team, covering sales, service, communications, leadership and fitness knowledge. FF is definitely leading in this area compared to all their competitors in the field. I would definitely recommend to any level of experience - entry, mid, exec, managers, as you will have a good time learning and working with FF! I better type lesser before this sounds like a HR promotion (it's not), i am a manager in FF, started from entry level till today whom i am and i owe it to FF (and myself). All the best!
    The challengesAs with all big companies, bound to have some red tapes.
    3.0
    Customer service officer
    Dec 2018
    3 to 4 years in the role, current employee
    good experience for a start
    The good thingsgreat teams n colleagues. good support from immediate superiors within the club. good learning experience in terms of customer interaction and multi tasking. easy to adapt and grasp the basic routine. clear progression options. has a good learning n development team - great development options and ample trainings given to equip staffs n better them. fun environment. overall great experience despite some challenges.
    The challengesbesided getting to gym for free and use its facilities and occasionally some special discounts here and there, nothing much in terms of staff benefits / welfare. in terms of staff appreciation and acknowledgement, only voted staffs get highly acknowledged and other staffs not so much appreciation. front desk staffs are frequently less appreciated by senior staffs form the head office probably because we do not contribute to the company financially directly like Personal trainers / membership consultants do. no work life balance. 6 days work shift all the way standing. most of the time experiencing shortage of manpower thus those on shift always have to work extra hard. people frequently only notice us when we are not around and complain on our bad conduct should it happen as they depend on us to get most of the things in club running and functioning. low salary for a hectic job.
    1 person found this helpful
    1.0
    club manager
    Aug 2018
    1 to 2 years in the role, former employee
    Very Political
    The good thingsGood working out Environment
    The challengesToo many politics right from senior management to staff level
    1 person found this helpful
    4.0
    Membership consultant
    Jun 2018
    Less than 1 year in the role, former employee
    Fitness First provide training and giving in house certification.
    The good thingsThe basic for Sales consultant is high
    The challengesYou have to be sales driven and follow the game plan. Production line just have to keep produce, and constantly showing your results.
    3.0
    Customer service office
    Aug 2017
    1 to 2 years in the role, former employee
    Knowing new environtment of as a customer service officer
    The good thingsWorking with a great team.
    The challengesNo time spending with family.
    5.0
    Customer service officer
    Aug 2017
    Awesome and Great!
    The good thingsThis company is a great place to start off even if you're not from this industry or you don't study about Fitness. I love working in this company as most of my objectives are met while working in this company. People and environment are awesome, company is great, culture is awesome! Having fun in work is one thing but having fun with the peoples are also another thing to be given an applause for it!!!
    The challengesSo far there isn't much challenges for me! There are still many things for me to learn about this company and the new upcoming changes. But, don't worry i'm willing to learn and update myself more on the new trend. There are some challenges that i have went thru but there is also some that are still my challenges that I have to overcome it!
    1 person found this helpful
    5.0
    Client service executive
    Jun 2017
    Journey to upgrade together as a huge company base in Asia.
    The good thingsLove what you do
    The challengesOut of your comfort zone
    4.0
    Membership consultant
    Jun 2017
    Less than 1 year in the role, current employee
    Good staff welfare
    The good things5 days work
    The challengesToo many competitors
    5.0
    Customer service officer
    May 2017
    SingaporeLess than 1 year in the role, former employee
    Great place!
    The good thingsGood manager!
    The challengesTiming.
    5.0
    Membership consultant
    Feb 2017
    Singapore1 to 2 years in the role, current employee
    Fun environment
    The good thingsFun environment,love meeting the different types of personalities and people from all over the continent.Love being able to introduce public to the benefits of healthy living through an active lifestyle.
    The challengesLong working hours.Low commission scheme.Development and room for improvement in terms of IT system,ways to market the gym and benefits for the employees.
    3.0
    Customer service officer
    Dec 2016
    1 to 2 years in the role, current employee
    Customer service oriented
    The good thingsMeeting a lot of different people from different countries. Learning new things. Went for few courses for service.
    The challengesComplaints. Shift schedule hectic. Very low salary.
    4.0
    FITNESS INSTRUCTOR
    Dec 2016
    3 to 4 years in the role, former employee
    A Great Big Family!
    The good thingsFitness First has a good culture in people management, conducive environment for individual learning, a clear structure in career progression and definitely is a timely paymaster.
    The challengesDecision making can be very complex and time consuming since it is a big organization and often feedbacks from various sources could be overlooked resulting in a top down approach.
    1 person found this helpful
    1.0
    Fitness Instructor with upgraded qualificatuon n courses
    Dec 2016
    3 to 4 years in the role, former employee
    healthy environment
    The good thingsExchanhing tips,ideas and knowledge
    The challengesUnable to keep up with rapid changes in a positive way
    5.0
    Membership consultant
    Dec 2016
    Singaporecurrent employee
    In Fitness First, everyday is a chance to get better. Everyday, there's something to learn.
    The good thingsIt is rewarding and fun.
    The challengesLong work hours but I am not even complaining. :)
    1 person found this helpful
    1.0
    Warehouse assistant
    Nov 2016
    Independant
    The good thingsFun team
    The challengesWhen have problem they don't find a solution
    5.0
    Sales consultant
    Nov 2016
    1 to 2 years in the role, former employee
    Go further in life
    The good thingsThe peole
    The challengesThe sales target
    5.0
    Customer service
    Nov 2016
    1 to 2 years in the role, former employee
    Awesome Working Environment
    The good thingsThe best working environment ever! Colleagues are very nice to each other. Friendly bosses, managers, IPM, staffs, trainers and members. Really had a great time working here. The atmosphere is good. It feels like home working there.I really recommend working here.
    The challengesChallenges would be assisting foreign members that is very aggressive and waking up as early as 4AM to open the club at 6AM. Other than that, there's nothing else I could think of.
    5.0
    Personal Trainer
    Oct 2016
    Great team to work with
    The good thingsLearn a lot of skills.
    The challengesKeeping up with fitness trends.
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