H&M
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    H&M
    (22 reviews)
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    Company Reviews

    Working at H&M

    3.722 ratings in total
    5
    8
    4
    7
    3
    2
    2
    3
    1
    2
    82%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(22 ratings)
    Career development
    3.4(22 ratings)
    Benefits & perks
    3.2(22 ratings)
    Management
    2.9(22 ratings)
    Working environment
    4.2(22 ratings)
    Ratings for H&M are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 22 reviews sorted by most recent
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    5.0
    Shipping Specialist
    Aug 2023
    11 to 12 years in the role, current employee
    One of the best company in the world
    The good thingsWork life balance and excellent working environment is the best part of this company.
    The challengesShould analysis and pick the right facilities options from other companies and apply for their employee.
    2.0
    Sales advisor
    Sep 2021
    1 to 2 years in the role, current employee
    Heavy workload & no worklife balance
    The good thingsColleagues are really good, enjoyed suffering together. Enjoy sales & staff discount together. One of the DM was fun & understanding also.
    The challengesFor a company that preached about worklife balance & no hierarchy feedbacks, There's alot of not in your face kind of feedbacks made by management teams. Even on my off day im expected to respond to work related matter. The shifts are also long and tiring loaded with heavy workload that does not match the pay. Very little headcount daily also, Less hours, High expectations for staffs to complete 3x workload + Maintain customer service. Jem Store Manager also Micromanaged too much on staff & there's only one good DM who actually cared for the staff.
    5.0
    Retail sales
    Aug 2021
    Singapore1 to 2 years in the role, current employee
    Great learning experience
    The good thingsthere is great teamwork between the staff.
    The challengesWages for the part timers can be higher as most of the part timers are students
    3.0
    Department manager
    Jul 2020
    Singapore7 to 8 years in the role, current employee
    No heart for people no planning and all talk only
    The good thingsFun working in store as values are being practice well. The benefits are not bad The timing can be better. It’s either too early or too late
    The challengesThe office have more foreigners. Locals have little chance to go up. The HR team are invisible Store team no work life balance but the office people way too good. Do not say something That the head will not like. It will be bad for you
    5.0
    Sales advisor
    Dec 2019
    Punggol North-East RegionLess than 1 year in the role, former employee
    a friendly working environment that helps you build up your courage to talk to customers and help you understanding fashion in different ways
    The good thingsI had a friendly staff and managers. They were very understanding when I have personal problems. They had help me understand the concept of our store and ongoing campaign by seasons so we can help every customers in store when they are in need of fashion advisors.
    The challengesi enjoy working here more than anything.
    2.0
    Department Manager
    Jun 2019
    7 to 8 years in the role, former employee
    Happy working with store team but not with SO team
    The good thingsWith meeting up good colleagues that we develop over years. Experience in MNCs and take ownership of the department. Able to develop your staffs.
    The challengesHave very less progression opportunity and increment when you become a manager. Sugar coated promises from SO team. Have development plan but zero follow up, esp when you transfer between stores, then will just blame the ex store never communicate with them, hence this is the issue that you have to accept. Push the blames around when problem happened or don’t see it as a problem for them and throw it back to store operation team. Don’t preach about values that they “live” by with but want the store team to practice values on daily basis. Expect you to think out of the box but within the guideline and standards which is back to square one. No budget for store but ample budgets for SO team for summer party.
    1 person found this helpful
    4.0
    Sales advisor
    May 2019
    1 to 2 years in the role, current employee
    Better than some retail shops
    The good thingsGreat environment with great workmates.. fun.. managers are pretty nice.. there is always teamwork..
    The challengesWorking hours.. the first come first serve basis does not apply to leaves..
    4.0
    Regional NCG responsible
    Nov 2018
    Singapore5 to 6 years in the role, current employee
    Challenging
    The good thingsFreedom to solve problem with the help of managers if needed.
    The challengesPossibility to always have to work on last minute basis.
    3.0
    Sales advisor
    Aug 2018
    1 to 2 years in the role, current employee
    A fun working job but not for long term job
    The good thingsMeeting new people , give customer service and extra mile to customer , work as a team , alot of new things to learn everyday
    The challengesA very fast pace working environment, very heavy workload on sales period and will not be able to take annual leaves on that period of time.
    1 person found this helpful
    4.0
    Sales Advisor
    Jun 2018
    3 to 4 years in the role, current employee
    Working culture is great
    The good thingsH&M has a very welcoming culture. Although it is fast-paced, with great communication among managers and colleagues, we managed to get through the worst days. The store management team is also very understanding in terms of balancing work-life culture. Staffs do try to train newcomers for about 2 weeks. Overall, there is great teamwork.
    The challengesIt does get really hectic during sales period which can be especially tiring when faced with staff shortages. Besides that, there isn't much staff benefits compared to oter retail outlets. It's not bad but could be better.
    5.0
    Visual merchandiser
    May 2018
    1 to 2 years in the role, former employee
    An awesome experience
    The good thingsWork life balanced, good working hours for a Visual Merchandiser, tons of opportunities for visual Merchandiser to grow.
    The challengesManagement mostly. Sometimes the operational staff would not understand on how a visual merchandiser’s job scope.
    4.0
    Saless Assistant
    Mar 2018
    Less than 1 year in the role, former employee
    Interesting
    The good thingsI enjoyed the experience working in retail. The staff were all quite nice
    The challengesI couldnt commit to the long hours like from 7am - 5pm it was very exhausting. I think maybe there should be flexible hours for students.
    4.0
    Sales Advisor
    Mar 2018
    Singapore1 to 2 years in the role, current employee
    Absolutely fun!!!
    The good thingsThe fun environment, thanks to the friendly people! Everyone can basically make friends with anyone. Even the managers and employees may interact freely with almost no barriers!
    The challengesLong working hours (but that's normal for retail line), but may get really hectic, and hours may be extended during sale periods.
    5.0
    Stuff
    Feb 2018
    Less than 1 year in the role, former employee
    If was a good experience
    The good thingsThe stuff are friendly. I learn a lot from them.
    The challengesThe manager did not understand my problem at that time.
    2.0
    Project Manager
    Jan 2018
    Do not uphold their true company values
    The good thingsNice colleagues and get to travel a lot and get to learn new things through nationalities.
    The challengesNo proper training on the job and management do not show empathy for employee with children.
    5.0
    Sales assistant
    Nov 2017
    1 to 2 years in the role, current employee
    Great working environment
    The good thingsThe staffs there are really friendly
    The challengesDealing with different customers
    4.0
    Visual merchandiser
    Jul 2017
    1 to 2 years in the role, current employee
    Lean new things specially styling
    The good thingsYou can choose different stream
    The challengesTo much task for single person
    4.0
    Fashion consultant
    Apr 2017
    1 to 2 years in the role, former employee
    I have learnt a lot ...
    The good thingsWe work as a team ....we support each other to grow in his or her interest
    The challengesSome time we got high work load ...and we have to finish our work with in deadline and without doing any mistake ..with u can say with perfection.
    5.0
    Consultant - Test Automation team lead
    Mar 2017
    Easy going, very professional
    The good thingsGreat staff, interesting work, self-driving, nice place to work
    The challengesA lot to learn on a daily basis
    5.0
    Visual merchandiser
    Feb 2017
    Learn more detail about fashion
    The good thingsOne team Interprenual spirit Believe in people Cost consious
    The challengesSalary
    1.0
    payroll
    Sep 2016
    Less than 1 year in the role, former employee
    lack of on the job training and IT capability
    The good thingsGood colleagues, benefits and official working hours
    The challengesSupervisor too busy. No time to train. Computer software capabilities are too backdated. Long overtime. Lack of empathy from management to normal staff. Lack of training causes many errors and lapses. Intolerant of mistakes for new staff.
    7 people found this helpful
    1.0
    Sales advisor
    Oct 2015
    3 to 4 years in the role, former employee
    very long retail hours, go home at midnight every single day
    The good thingscolleagues, staff discount
    The challengesthe POS machine could be improved, day-to-day operations should be constant and more simplified
    2 people found this helpful
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