Mandarin Oriental
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    Mandarin Oriental
    (26 reviews)
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    Company Reviews

    Working at Mandarin Oriental

    4.126 ratings in total
    5
    14
    4
    7
    3
    1
    2
    1
    1
    3
    73%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(26 ratings)
    Career development
    3.9(26 ratings)
    Benefits & perks
    3.8(26 ratings)
    Management
    4.0(26 ratings)
    Working environment
    4.2(26 ratings)
    Diversity & equal opportunity
    3.5(2 ratings)
    Ratings for Mandarin Oriental are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 26 reviews sorted by most recent
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    5.0
    Server
    Sep 2025
    Serangoon North North-East RegionLess than 1 year in the role, current employee
    Food beverage line learn new skills
    The good thingsI like meeting people
    The challengesI do not like comming to work late
    2.0
    Manager
    May 2024
    Central Region1 to 2 years in the role
    There was a time when work was enjoyable.
    The good things$ is good but not work is not fulfilling.
    The challengesVery hierarchical, HR not working out after the full team turnover, cannot even manage the canteen food well.
    1 person found this helpful
    5.0
    Concierge
    Jun 2022
    Tampines East East Region1 to 2 years in the role, former employee
    Excellent working environment and you will enjoy the working environment
    The good thingsVery supportive management and you will enjoy working, learning seminars once every 3months
    The challengesFast paced Working environment, but you will enjoy
    4.0
    Spa therapist
    Nov 2021
    Singapore3 to 4 years in the role, former employee
    Excellent colleagues
    The good thingsThere was ample opportunities for training and improvement of skills and knowledge and we had great team work.
    The challengesThe job itself is physically tiring.
    5.0
    Director of sales
    Nov 2020
    3 to 4 years in the role, current employee
    Experience in hospitality industry in all sales segments
    The good things5 star luxurious hotel experience, meeting guests of all levels. Management is great in adapting to changes during covid-19 situation.
    The challengesSometimes it's an environment dominate by one person decision.
    4.0
    Duty manager
    Aug 2020
    Singapore5 to 6 years in the role, former employee
    Familiar with the running of the hotel. The EYES AND EARS OF MANAGEMENT.
    The good things1)The Management style, professional in all aspects 2) The meticulous care taken to look after guest
    The challengesAlways on the look out to make the Guest stay a memorable one. Painstakingly review SOP for improvement
    5.0
    Trainee
    Nov 2019
    Less than 1 year in the role, former employee
    Eye-opening
    The good thingsEveryone was really friendly. Working atmosphere is really great too. Staffs there are all family-oriented. Employers are kind, understanding and willing to teach as long as you are willing to learn new things.
    The challengesDefinitely the fact that there are a lot of foreigners therefore its hard to find a common interest with the other workers in the hotel.
    4.0
    Housekeeper supervisor and room controller
    Oct 2019
    1 to 2 years in the role, current employee
    Good experience and challenging workplace to help you guide what you want for your future career
    The good thingsFriendly colleagues and opportunities to voice out your opinion on certain area. Able to learn a lot from inter-department side, had the opportunity to tried and challenges yourself with different aspect from the daily operation.
    The challengesTime management and lack of proper communication. do not get to explore more in different department and did not recognise people abilities in their working aspect. selection on certain colleagues to study on the program held by L&D.
    4.0
    Hotel Services Executive
    Sep 2019
    1 to 2 years in the role, former employee
    Good colleagues and friendly management
    The good thingsEncouraging colleagues, good company culture. The company has an employee recognition programme that allows outstanding employees to be awarded accordingly. Employee welfare is also taken care of with monthly department outings and bonding time.
    The challengesWhile working at the company, certain policies were interfering with customer satisfaction. However, the change took a long time and I personally felt that it could have been implemented faster as the continuous complaints from the guests were a little discouraging for the staff.
    5.0
    Waiter
    Aug 2019
    Less than 1 year in the role, former employee
    It was a very valuable experience for my career
    The good thingsBest working environment Best service staff Good guidance for trainees
    The challengesWhen I work in the pool bar sometimes I had to work under the bright sunshine, and some days I had to face heavy rains.
    1.0
    Fitness Supervisor
    Nov 2018
    No staff recognition
    The good thingsGood working environment to learn the standards of 5 Star FORBES standards
    The challengesNo work life balance, poor staff welfare.
    1 person found this helpful
    1.0
    Sous chef
    Aug 2018
    12 years experience in kitchen
    The good thingsAlways learn and do something good things
    The challengesEvery place got challenges
    5.0
    Internship trainee
    Jul 2018
    Place for Hardworking People
    The good thingsDuring my work at Mandrain, I learned the value of hard work in my day to day life and of course at work place, importance of the honesty in the team, management and toward the company, power of teamwork and determination along with the disciplinary importance in a big company.
    The challengesPressure for Perfection: Most if the time the management want you to deliver the best you can to make the guests happy. This brings a mental pressure to work harder and push your limit all the time. After a certain level, the process turns into pressure. The is the only disadvantage I experienced while working in the hotel.
    5.0
    Excutive officer
    Oct 2017
    Project officer in 2years india&singapore 3years
    The good thingsWell and preberred man
    The challengesI like would challenge in my career
    5.0
    Service crew
    Jun 2017
    Less than 1 year in the role, former employee
    Be on time
    The good thingsAs a senior intern, I should helped my juniors about the surrounding area. Most important, they had fun during the big events such as F1 Grid 2013 & Morgan Stanley.
    The challengesI'm not enjoying when I need to serve alcohol drinks. There are no company transportation for the night shift staff to go back home.
    5.0
    Sales & Marketing
    Mar 2017
    3 to 4 years in the role
    International Deluxe Property Chain
    The good thingsGood on job training provided.
    The challengesCompetitive with close neighbourhood choices at more attractive rates offered to target audience.
    4.0
    Spa therapist
    Feb 2017
    Good
    The good thingsHigh quality experience for guests. Good flow from customer entrance to exit
    The challengesLong hours at work. Sometimes too long between meal breaks. Leading to Gastric pain
    5.0
    Safety and security officer
    Jan 2017
    Singapore3 to 4 years in the role, former employee
    An opportunity to upgrade yourself.
    The good thingsFriendly local and foreign staffs. Work as you learn.
    The challengesLot of motivations from your Head of Department.
    5.0
    Guest service agent
    Jan 2017
    Less than 1 year in the role, former employee
    Skills and knowledge enhancing experience
    The good thingsGreat environment and co-workers. Managers and seniors were great leaders to be followed. Managers and Assistant Managers would check up and care for staffs as family. Great facilities provided for staffs.
    The challengesWorking hours weekly were stressful due to shortage of staffs.
    5.0
    Head chef
    Dec 2016
    Indian cook (north)
    The good thingsTime keeping and respect
    The challengesBe alert , Want to know the workers knowledge
    3.0
    Guest service officer
    Dec 2016
    Great experience however its a stressfull at most
    The good thingsGreat colleague, ambiance
    The challengesmeet people with different races from different places
    5.0
    Trainee
    Nov 2016
    Less than 1 year in the role, former employee
    Very nice environment of work good supportive team work
    The good thingsWe work like family members
    The challengesI was working at poolside so i face only one challenge that was weather otherwise everything was great
    4.0
    Head Captain
    Jun 2015
    1 to 2 years in the role, current employee
    new challenge
    The good thingsWorking together with colleagues
    The challengesBettle than before. Assist Manager controll overall smooth operation and paper work done.
    1 person found this helpful
    1.0
    Hotel officer executive
    Jun 2015
    Singapore1 to 2 years in the role, former employee
    The most inethical and incompetent HR
    The good thingsNone
    The challengesHR must be friendlier. the exploitation of employee os a norm in the company. The company things highly of itself and it came out to be arrogance.
    9 people found this helpful
    5.0
    FB executive
    Jun 2015
    3 to 4 years in the role, current employee
    Family
    The good thingsthey value us and a good motivator! love the trainings!
    The challengesmanning
    1 person found this helpful
    4.0
    Assistant Guest Services Manager (Duty Manager)
    Jun 2015
    1 to 2 years in the role, former employee
    Experience at Mandarin Oriental Singapore
    The good thingsThe Good: They offer loads of training and the benefits are pretty good as well (ie: The uniforms are provided for Front Liners, the Food in the canteen - which is free, is pretty good with a mix of chinese and malay and sometimes indian. The Bad: Sometimes decisions are made without your knowledge. Many times when there is a lack of manning, you would have to cover for your team. Super Tiring
    The challengesThe lack of manpower in the hospitality industry is very common but sometimes they expect the cover of duties which can be very tedious and taxing to your body. The change of shifts as well is another thing that you would have to get used to. Advisable to be young and healthy before strpping into this industry is my advise.
    1 person found this helpful
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