Pan Pacific Hotels and Resorts
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    Pan Pacific Hotels and Resorts
    (29 reviews)
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    Company Reviews

    Working at Pan Pacific Hotels and Resorts

    4.429 ratings in total
    5
    19
    4
    5
    3
    3
    2
    2
    1
    0
    83%
    Rate salary as high or average
    76%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(28 ratings)
    Career development
    3.8(28 ratings)
    Benefits & perks
    4.1(28 ratings)
    Management
    3.8(28 ratings)
    Working environment
    4.1(28 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for Pan Pacific Hotels and Resorts are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 29 reviews sorted by most recent
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    most recent
    5.0
    Technician in refrigeration system maintenance and heat production
    Nov 2025
    Singapore General Hospital Central Region3 to 4 years in the role, current employee
    Everything looks nice if it’s well maintained.
    The good thingsI always enjoy my work because I like what I do
    The challengesWilling to improve myself professionally and address some deficiencies that may exist in the company, if that is within my reach
    5.0
    Room Attendant
    Jul 2025
    Singapore General Hospital Central Region3 to 4 years in the role, current employee
    Room attendant and public area supervisor I am working sq1 company For room side one Ferrer hotel 2 years Bedmaking and room completed heading
    5.0
    Sales and Reservations
    Apr 2022
    Singapore7 to 8 years in the role
    Great working colleagues!
    The good thingsThe great teamwork from colleagues from all department who are always ready to give a helping hand when you need.
    The challengesIt can get really stressful at times. But manageable with the support of your boss and colleagues.
    3.0
    Executive Housekeeper
    Jul 2020
    A very large hotel with many facilities to manage
    The good thingsVery Customer Focus Organization.
    The challengesThe operation concept doesn’t support on retention. Aging workforce restricted the implementation of new work initiatives. Work is Quite demanding.
    5.0
    Guest Services Officer (Senior)
    Apr 2020
    3 to 4 years in the role, former employee
    Good experience with variety of challenges.
    The good thingsWorking with a great team makes the job/task manageable and always going the extra mile.
    The challengesNot much issues working in this hotel line.
    5.0
    Guest service officer
    Mar 2020
    1 to 2 years in the role, current employee
    Culture
    The good thingsOne of the things I like about the team is that they have a bonding and we help each other when we are in need.
    The challengesThe company has helped me to grow professionally by handling things in a different perspective.
    5.0
    Admin assistant
    Feb 2020
    Less than 1 year in the role, former employee
    Good Place, Great People, Regular Guests
    The good thingsAbsorb as much experience you can get from the workplace especially the people around you. Comfortable working environment. Most guests are happy and regulars hence it goes to show that the accommodation and service is good or even great. I guess that is the reason why some keeps coming back.
    The challengesThe pace, fast pace but there are times its slow. Overall, the pace that keeps you on the edge and of course guest requests. It is different everyday. Every work is stress but there are good stress which in this case is a good kinda stress in which you will appreciated along the way as you will learn something important or precious.
    1 person found this helpful
    5.0
    Security officer
    Nov 2019
    9 to 10 years in the role, current employee
    Unsatisfactory turnouts and bearings
    The good thingsLuxury , classy and quiet .
    The challengesEverything seems excellent , but uniforms for security officers should be in SUITS as this is a 5 star rated luxury suite , to look more professional and high standards with the branding . Looking forward for the implementation .
    5.0
    Customer relations manager
    Oct 2019
    Excellent
    The good thingsEasy and Helpful
    The challengesNeed some time to prepare the profile.
    5.0
    Internship trainee
    Apr 2019
    It was a very fun experince
    The good thingsFriendly staffs..I got to learn alot of things
    The challengesVery fast pace..
    5.0
    Seniors waiter
    Mar 2019
    Knowledge is precious
    The good thingsIntracting with new people every day and learning each and thing deeply , entertaining guest , most importantly having a good closing with guest satisfaction level maintained.
    The challengesRegular guest with bad attitudes Need to be an all rounder, Rotational shifts ,long duty hours , Need to be very polite,sharp,ability to work in stress and low staffing .
    5.0
    Sales Coordinator & Personal Secretary
    Mar 2019
    I had a wonderful experience which so knowledgeable and important for my career and for my future.
    The good thingsDealing with VIPs such as ministers and handling their events. Dealing with so many clients with different caracters and requirements. I learns a lot during my previous job.
    The challengesDealing with last minute event and make it successful even thought in 1 day preparation.
    4.0
    General
    Oct 2018
    Singapore1 to 2 years in the role, current employee
    Pan Pacific
    The good thingsRelatively good people all working their level best to delight the guest and owners.
    The challenges- EXTREMLY limited growth potential career-wise - Many staff who gets paid to do nothing - expect to be roasted whenever things go wrong. - Red tape ensures all work is done extremely slow. expect relatively simple project with no financial consideration to take more than 2 years to approve. Everything needs to have a 3 hour long meeting. EVERYTHING.
    5.0
    Housekeeping Admin
    Sep 2018
    Less than 1 year in the role, former employee
    Great and Awesome
    The good thingsThe environment especially the camaderie between different departments. The staff, individuals are helpful and fun to hang out and work with. Work approach if felt uncertain, they are always ready to assist and guide you. Approachable especially if you have questions or unsure about certain things. Never a dull moment. Good vibes! Happy to come to work.
    The challengesAs every other operations work especially in the hospitality line, time and guests/customers are always a challenge. To cater to their needs, we always try to do our best and there are times we fell short but manage to bounce back from that. Time is something we all constantly try to beat haha but everything else is good.
    5.0
    Security Officer
    Apr 2018
    3 to 4 years in the role, former employee
    One of the best hotel group i work with
    The good thingsWonderful and pleasent staffs in all department
    The challengesAlways room for improvement
    5.0
    Part timer
    Feb 2018
    Less than 1 year in the role, current employee
    It was a really fun experience
    The good thingsI enjoyed working with all my coworkers as the team was really friendly. When I was not up to par, they made sure to tell me and from there I was able to correct my mistakes. I love baking which is he reason why I took up the job and this further increased my love for it as I stood at my station and talk to the guests, asking them if they like the food and seeing them look at all the pastries with delight.
    The challengesAt the very most, having to stand for hours but for me it is fine as it is something I don’t mind doing for something I love.
    5.0
    Information technology
    Oct 2017
    Less than 1 year in the role, former employee
    Patient and encouraging
    The good thingsThe people and employees were willing to guide and teach you. They look out for each other
    The challengesHear out your employees requests and advices
    5.0
    Accounts coordinator
    Jul 2017
    Srtess
    The good thingsGain experience
    The challengesMulti task
    5.0
    Concierge
    Jun 2017
    healthy envioroment
    The good thingsgreat guest interaction
    The challengesshort of manning.
    4.0
    Senior Personal Assistant
    Mar 2017
    3 to 4 years in the role, current employee
    Never give up even though your experiences are low, as opportunity always there.
    The good thingsChances were given although experiences were zero. Bosses do appreciate your hard work and room improve well given.
    The challengesGoing to the next level wasn't easy but you got to stay positive and excel in whatever you're doing. Always smile to make others happy too.
    2.0
    Guest service crew
    Feb 2017
    Average
    The good thingsEnjoy customer service
    The challengesLong working hours
    5.0
    Operations manager
    Jan 2017
    3 to 4 years in the role, former employee
    A platform to place youself to be marketed.
    The good thingsA good place to learn. Good exposure.
    The challengesIt pushes one to be in a creativity form.
    5.0
    Rbe Agent
    Dec 2016
    1 to 2 years in the role, former employee
    Creating memorable hotel experience
    The good thingsA condusive environment to work and great team player. Good facility for staff such as resting room and free recreation pass to Singapore Zoo, not forgetting the training provide for service excellency and foreign language to prepare us to create memorable hotel experience to the visitors
    The challengesMisunderstanding while communicating with fellow colleages, but management provide subsidy for team activity so as to provide stronger bond for fellow team players.
    1 person found this helpful
    2.0
    Guest Service Executive
    Apr 2016
    Singapore3 to 4 years in the role, former employee
    Wide pay range
    The good thingsStaff benefits
    The challengesLack of manpower, limited career growth, incompetent management, profit driven, feedbacks not taken to account
    1 person found this helpful
    4.0
    Assistant guest relations manager
    Jul 2015
    Less than 1 year in the role, former employee
    good exposure
    The good thingsMy fellow colleagues. At times, it can be pretty stressful but we had fun sharing our thoughts and jokes.
    The challengesIf the immediate superior could be more decisive and supportive.
    3.0
    Telemarketing executive
    Jul 2015
    SingaporeLess than 1 year in the role, former employee
    A Pacific Experience
    The good thingsBeing able to work for Pan Pacific Hotel Groups main Flagship hotel was the best thing about working for this hotel, along with the experience of interacting with the other hotel chains, brands and staff within the group.
    The challengesThe challenges with this company is its high staff turnover, its restrictions on job progression, company transfer opportunities and internal as well as external job training. Senior management also fails to address issues and challenges faced by junior staff.
    3.0
    Assistant revenue mgr
    Jul 2015
    Singapore11 to 12 years in the role, current employee
    Work experience
    The good thingsCareer progression
    The challengesBetter salary
    4.0
    Food & beverage manager
    Jul 2015
    Singapore1 to 2 years in the role, former employee
    Ok
    The good thingsIt was ok
    The challengesBetter environment
    4.0
    Senior Events Manager
    Jul 2015
    Singapore1 to 2 years in the role, former employee
    Hospitality Experience
    The good thingsGood staff benefits and supportive of staff.
    The challengesShortage of manpower
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