PCCW Solutions
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    PCCW Solutions
    (30 reviews)
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    Company Reviews

    Working at PCCW Solutions

    3.530 ratings in total
    5
    14
    4
    4
    3
    2
    2
    4
    1
    6
    80%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(30 ratings)
    Career development
    3.1(30 ratings)
    Benefits & perks
    2.7(30 ratings)
    Management
    3.0(30 ratings)
    Working environment
    3.4(30 ratings)
    Ratings for PCCW Solutions are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    1.0
    Desktop engineer
    Nov 2023
    Singapore1 to 2 years in the role, former employee
    they use new engineer and they never keep promises
    The good thingsnothing good in this company
    The challengestoxic place to work, no good management, work lot and no benefits low salary
    4.0
    Desktop support engineer
    Sep 2023
    3 to 4 years in the role, current employee
    A company that is still growing and improving
    The good thingsIt is very helpful for newcomers to IT job
    The challengesHigh working pressure
    5.0
    IT support engineer
    Apr 2023
    1 to 2 years in the role, current employee
    Good Direct Manager.
    The good thingsDirect manager recognize my effort, allow me to explore more. Team members are great!
    The challengesHIgh turn over rate. The good ones left for a better career.
    2.0
    Desktop engineer
    Jan 2023
    Singapore3 to 4 years in the role, current employee
    Dynamic, but has too much adhoc tasks and has unnecessarily excessive working hours depending on your position
    The good thingsWork was generally very dynamic, and you can expect to learn a lot of things in the job. Tasks can at times be time-challenging but it can push you to become more competent in what you are expected to do in the job.
    The challengesAdhoc tasks that were irrelevant to the job were often given to engineers, leaving them with very little opportunity to learn or advance themselves in the job. The HR system is so disjointed it is a big hassle submitting a single claim (e.g. overtime). And the company has the tendency to glorify workers putting in unnecessarily excessive working hours.
    5.0
    Senior Desktop Support Engineer
    Dec 2022
    3 to 4 years in the role, current employee
    no stress for me, all bad log.
    The good thingsTeam work environment. Support users are friendly too.
    The challengesremember all job relate info, and secure environment is the main concern.
    4.0
    IT support engineer
    Oct 2022
    SingaporeLess than 1 year in the role, current employee
    My experience in singapore is 2003 onwards
    The good thingsI can cooperate with all. Colleague and I do a very good team work with our team. Leads and back-end support engineers.
    The challengesI can support government site changi prison clusterA I can hand all. Types or. Desktop , laptops, printers, scanner and Medical EMR devices and Application support.
    5.0
    Senior systems engineer
    Jun 2022
    Singapore3 to 4 years in the role, current employee
    Better work environment and flexibility
    The good thingsBetter work environment and flexibility.
    The challengesNo internal job opportunities to upgrade our skill.
    5.0
    Senior engineer
    Apr 2022
    Less than 1 year in the role, current employee
    Best Learning Environment
    The good thingsGreat working environment.
    The challengesShould withstand during hardships
    1.0
    Anonymous
    Mar 2022
    1 to 2 years in the role, former employee
    If you are reading this, avoid the company
    The good thingsSalary comes on time
    The challengesBenefits is basic. Salary below industry level. Cant expect anything from HR. Culture toxic. They expect too much but cant afford to pay industry standards
    5.0
    IT Asset Executive
    Nov 2021
    Paya Lebar East Region1 to 2 years in the role, current employee
    Personally, informative and broadening skills
    The good thingsEngaging, upskilling, motivating, challenging, collaborative and supportive.
    The challengesPersonally, I had a problem with the slackers in the company. They lowered productivity as a whole. They also tended to shove their work to me. I dealt with this in a polite and respectful manner by telling them that I couldn’t do their work for them. Instead, I helped alongside them to complete their work and talked to them to understand why they did not want to finish their work. I supported them and helped them be more participative in the company as a whole.
    1 person found this helpful
    5.0
    IT Engineer
    Oct 2021
    It is one of the leading organization. Awesome too.
    The good thingsAs a prominent employer, they continue to strive hard for Development, improvement, and Progress for institution as well as for the individual.
    The challengesI fully enjoyed working in the organization. I highly recommend IT professionals to join it and enjoy your endeavour.
    1.0
    Call centre agent
    May 2021
    Less than 1 year in the role
    More work to handle but less pay
    The good thingsIf have positive i would not have left
    The challengeshandle both email and call, unable to fully manage the email as it was too much to handle.
    1.0
    CMT
    Feb 2021
    Less than 1 year in the role
    Totally unprofessional management
    The good thingsGood subordinates and they are supporting
    The challengesfollow the dynasty to survive here
    5.0
    Remote desktop engineer
    Oct 2020
    Good future for further carrier
    The good thingsLeadership from operation manager is good for team to sttong and unite
    The challengesDepending on operation manager to unite us in a team
    2.0
    Assistant network engineer
    Sep 2020
    Poor management company
    The good thingsNothing much to comment
    The challengesThere are alot of stuffs to do when comes to claims and timesheet.
    5.0
    Desktop Engineer
    Jun 2020
    Amazing work culture
    The good thingsOn time salary, user friendly company portal, team bonding, skills upgrade courses, online learning, suprise gifts for best performers, good work culture
    The challengesHigh paced projects environment that demands more ground manpower most of the time
    2.0
    IT manager
    Jun 2020
    1 to 2 years in the role, current employee
    High expectations with scarce resources.
    The good thingsGood place for entry level employees, opportunity to work very hard and get some experience.
    The challengesDemand high standards without understanding underlying issue.
    1 person found this helpful
    5.0
    Technical Lead
    Feb 2020
    Singapore3 to 4 years in the role, former employee
    Good experience to work in this company
    The good thingsMy team mates are great and supportive amongst each other to complete the work together
    The challengesfrequently the upper management imposes certain tasks to be completed within short deadline over our daily work which is already full.
    3.0
    IT support engineer
    Mar 2019
    Job are poorly assign
    The good thingsDepend on the agency assign end users is friendly
    The challengesWorking with a certain operation manager
    2.0
    Desktop engineer
    Jan 2019
    Singapore1 to 2 years in the role, current employee
    Nothing special.
    The good thingsImmediate team members are cooperative and reliable. Due to the lack of back end support, as a front end support personnel you get a lot more opportunities to delve deeper and solve issues people at your level do not get to experience.
    The challengesLack of cooperation when it comes to external teams as they always require several attempts at follow-up before an update is received. Too many foreign degree holders in the company with language barrier, communication is very difficult, language problems also cause downstream problems like constant typo errors that end up creating unforseen account creation errors.
    2 people found this helpful
    5.0
    Desktop engineer
    May 2018
    SingaporeLess than 1 year in the role
    Caring management.
    The good thingsGood relationship between management and engineers.
    The challengesHave to do it right at the first time.
    5.0
    IT project coordinator
    Oct 2017
    3 to 4 years in the role, former employee
    Excellent work atmosphere
    The good thingsVery employee friendly, concerned about our wellbeing ,amazing supervisors and team, various options available for self improvement and one of the important work ethic I liked the most is never fire resources try to accommodate in various other projects available.
    The challengesSince it is a services company for various government projects there were many challenges involved , yet the team has a learning spirit and go getter attitude to win.
    4.0
    Desktop engineer
    Aug 2017
    Less than 1 year in the role, current employee
    Good start for a fresh graduate
    The good things- Given an opportunity to gain hands on experience in the IT sector without judgement as a fresh graduate. - Friendly/supportive project team and project managers. Technical knowledge was also well shared among project team mates. - Opportunity given to understand the work process/job scope. - Project briefing was detailed and queries raised were well handled by employer. - Deployed to working location/site near home. (Convenient working location).
    The challenges- Barely any benefits. Allocated monthly leaves, but not allowed to use it during project cycle. No OT pay until after 9PM when working hours is only 9-6 with single engineer having to maintain entire site alone. (Based on scope, engineer tends to go home late most nights or productivity will be affected for the next day) - Poorly maintained rodent infested office provided for engineers from company for imaging and storing systems. - Had to work with demotivating and rogue vendors from other company for project. (Company to company issue taken out on new engineer) - Insecure working with other vendors. (violent project manager from other company) - Other vendors not co-operating when engineer faces network issue. - No proper point of contact given when randomly thrown into deployment without proper training. (Only trained to image then) - New engineer had to solo while other sites had 2 engineers stationed. - Above all, boss barely respects or appreciates anything done by engineers over wrong report from admin.
    6 people found this helpful
    5.0
    IT technical support
    May 2017
    1 to 2 years in the role, former employee
    Awesome
    The good thingsgood environment, nice company well team management
    The challengesShould make training on weekly basis or monthly
    3.0
    Desktop engineer
    May 2017
    Singapore1 to 2 years in the role, current employee
    Desktop Engineer
    The good thingsClient location
    The challengesNew job scope
    5.0
    Assistant network engineer
    Mar 2017
    Less than 1 year in the role, current employee
    Satisfied
    The good thingsWork environment and salary
    The challengesI enjoy everything
    5.0
    System engineer
    Jul 2015
    Less than 1 year in the role, current employee
    System engineer
    The good thingsFeel Home and supportive to work
    The challengesPost training and awareness about the project. Briefing of seriousness about the project.
    1.0
    Onsite Field Service Team Lead
    Jul 2015
    SingaporeLess than 1 year in the role, former employee
    Culture
    The good thingsOver promise under deliver, Service Desk does not do troubleshooting but act as a telephone operator. Backend team does not know what they are doing, The only team that are working are the Onsite FS team which act as onsite desktop engineer as well as service desk & Backend team.
    The challengeseverything FS team do, backend & service desk do nothing, Backend Team keep asking for screenshot which FS team sent but still asking for screenshot. Service desk never do troubleshooting, does not even know the IT languages, does not know what is Mobile Dongle. inform them the step 10 times still repeat the same mistakes
    5 people found this helpful
    1.0
    n n
    Jun 2015
    Singapore1 to 2 years in the role, former employee
    n
    The good thingsn
    The challengesn
    4.0
    Technical Support engineer
    Jun 2015
    Less than 1 year in the role, current employee
    Review for HCL Experience
    The good thingsAberage salary, good working environment
    The challengesAdjusting to new environment
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