Sitel
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    Sitel
    (31 reviews)
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    Company Reviews

    Working at Sitel

    3.631 ratings in total
    5
    10
    4
    6
    3
    9
    2
    5
    1
    1
    58%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(31 ratings)
    Career development
    3.4(31 ratings)
    Benefits & perks
    3.5(31 ratings)
    Management
    3.2(31 ratings)
    Working environment
    3.6(31 ratings)
    Ratings for Sitel are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 31 reviews sorted by most recent
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    3.0
    Account specialist
    Nov 2020
    1 to 2 years in the role, current employee
    They do not have Accident Insurance for the employees working in graveyard shift
    The good thingsTrainors are the best Team Leaders are supportive and helpful Friendly atmosphere with co-agents
    The challengesAt first, difficulty in english communication. But since, trainors are great, with the assistance of team leaders, and with perseverance of the agent itself, this hardship was easily addressed.
    5.0
    Customer service
    Jun 2020
    7 to 8 years in the role, current employee
    Call center experience can perhaps be different than you think. A call center agent's job is fast-paced and needs rapid multitasking. Much of the reasoning associated with the occupational stigma is outdated, and for the right candidates, careers in call centers have a great deal to offer.
    The good thingsPotential Higher Earnings & Benefits. As a call center agent, you're likely to get a higher basic pay as compared to the other jobs nowadays. ... Develop Valuable Skills and Experience. ... Interaction with the People. ... Camaraderie with Colleagues. ... Opportunity is Open to Nearly Everyone. ... Reliable Career Advancement.
    The challengesAgent attrition. Employee attrition has long been an issue in high-volume hiring environments, such as call centers. ... Recognize and reward. ... Competitive pay and benefits. ... Control and training. ... Gamification. ... Low customer satisfaction. ... Provide IVR. ... Customer surveys.
    5.0
    Billing specialist
    Jun 2019
    Less than 1 year in the role, current employee
    I can handle give the experience that every customer want to have
    The good thingsI developed my confidence to deal with the americans.
    The challengesDealing with irate customers.
    4.0
    csr
    Sep 2017
    work and life balance
    The good thingspeople, charity, parties, discounts, HMO, people first culture
    The challengescareer development
    5.0
    Product specialist
    Jul 2015
    3 to 4 years in the role, former employee
    My first BPO experience
    The good thingsthey did a great job supervising first time BPO applicants. They are very accommodating and pro-agent. I was able to utilize my skill and capabilities later on I was able to apply a higher position although I wasn't even a college graduate. I was able to create a great camaraderie with co workers and even with supervisors.
    The challengesI got used to the graveyard shift but I one of the most difficult part was to passed all the metrics like CSAT, QA score. also rendering too much OTs are stressful due to long Queue.
    5.0
    Customer service representative
    Jul 2015
    1 to 2 years in the role, former employee
    Sitel philippine corporation
    The good thingsI enjyed being an employee of sitel phil great help and good support from the manangement anf specially on my account all of the people in sitel are very friendly and plus its a free health insurance with nothing to pay
    The challengesIts just there should be a shuttle everyday not only when theres an event or thypoon
    5.0
    Customer care representative
    Jul 2015
    Experience Shared
    The good thingsThe company provides total care to their employees from health sector, educational, physical, recreational and environment. As we all no that working on a call center is a stressful job, but Sitel makes it easy for you as 1-2-3. Their health benefits are the best! Free consultations, free vitamins every month and hospitalizations are being covered. Managers are down-to-earth too.
    The challengesI may say about salary but weighing thing from the benifits they provide, it is balance..
    4.0
    Process Improvement Program Manager
    Jul 2015
    9 to 10 years in the role, current employee
    Process Improvement Program Manager
    The good thingsSitel, overall I considered it as a good company. They provide good benefits at least to me, like Maxicare that both dependents are covered, Insurance, Rice Allowance etc. They also give the opportunity to achieve the role you wanted to be. They have both online and classroom tools to help you learn the things you need to learn on your job and at the same time as an individual/
    The challengesOne major opportunity that I think that my company needs to enhance is the salary. If you will compare it from different company, it seems that we are receiving <20%. This is not just with my position by with other roles as well.
    4.0
    Customer care associate
    Jul 2015
    Experience
    The good thingsMedical benefits
    The challengesHigher salary
    5.0
    csr
    Jul 2015
    3 to 4 years in the role, current employee
    work summary
    The good thingsmeet great friends, salary and nature of work is awesome.
    The challengeseveryday new challenges happen and new reasons to work to overcome it.
    4.0
    Agent
    Jul 2015
    Job hiring process
    The good thingsThey make sure that they get the best people to fit in with the vision of the company. Giving series of interviews and exam were made to ensure the quality of people that will be part of their family. They sort applicant according to their individual capabilities
    The challengesIt took several minutes to release the result.of every stage of the interview process. Time is essential in every aspect of life which means every minute has a huge impact on the progress on each individual
    3.0
    Customer associate
    Jul 2015
    3 to 4 years in the role, former employee
    Best HMO Package
    The good thingsThe main goid thing about Sitel is the best health insurance pacjage that they offer to their employees. HMO cards are even given to beneficiaries at no additional cost and has 20k medicine allowance per year. You can request for your kid's vitamins and the clinic will contact you within the week for you get it. It shows that they really care about their employee's health and their family's too.
    The challengesThey could have higher salary package if they don't have competitive incentive bonuses and higher annual appraisals. Stations could be more spacious if it was just a plain rectangular area instead of curvaceous working station without any divider. There should be at least a little privacy here from my seatmate. Not that I don't want to be caught doing anything, there are nosey people.
    5.0
    Call Center Agent
    Jul 2015
    1 to 2 years in the role, former employee
    My Slingshot!
    The good thingsSitel Philippines was my first Call Center. After migrating from the US, I just felt that the Restaurant/Hotel Industry didn't have anything fresh to offer me. I needed to widen my horizon. I needed change. I had all these negative feedback about jumping on board Sitel, glad I went against the tide there.
    The challengesThe pay really could have been better. I wished I didn't have bills to pay and continued my experience there. The people were awesome, my bosses were great. Location at the time was far but accessible.
    3.0
    Level 2 Technical Support
    Jul 2015
    1 to 2 years in the role, former employee
    Sitel ?
    The good thingsHMO benefits are the best
    The challengesVery Slow processing of employees appraisal
    3.0
    Quality Analyst
    Jul 2015
    5 to 6 years in the role, current employee
    Sitel Salary
    The good thingsMedical Benefits
    The challengescould increase salary and give incentives/bonus for an employee that is already over 5yrs.
    5.0
    CAE
    Jul 2015
    Less than 1 year in the role, former employee
    Sitel Review
    The good thingsI enjoyed working here. They gave me a challenging but exciting job. The salary is great. Peole here are like your family.
    The challengesProximity.
    3.0
    Recruitment specialist
    Jul 2015
    1 to 2 years in the role, former employee
    Work load vs salary
    The good thingsOpportunities for growth
    The challengesToo much work load for a low salary.
    1.0
    Technical support representative
    Jul 2015
    Less than 1 year in the role, former employee
    Sitel pioneer ortigas
    The good thingsRhe workplace is clean
    The challengesThe teaining environment i had is bad. We dont have our own room. We moved place to place even in the lab just to discuss because we dont have our own room and the training time was too short.
    4.0
    Technical support
    Jul 2015
    1 to 2 years in the role, former employee
    Tech in City
    The good thingsThe camaraderie and the people within the operations in our account is quite unique and special.
    The challengesSome key people or leaders were lacking expertise on how to meet their goal and people in the productions were all burden because of this.
    5.0
    Customer service associate
    Jul 2015
    Proper Management
    The good thingsGood Management
    The challengesMore opportunities
    2.0
    Workforce management
    Jul 2015
    5 to 6 years in the role, former employee
    Experience
    The good thingsThey keep on promoting incompetent managers
    The challengesDifficult to talk to
    3.0
    Technical team leader
    Jul 2015
    5 to 6 years in the role, former employee
    SITEL Experience
    The good thingsgreat health benefits which covers principal member and up to 3 dependents
    The challengessalary is very low; minimal opportunities for growth and promotion; not a lot of employee engagement activities
    3.0
    Quality analyst
    Jul 2015
    current employee
    Friends over pay
    The good thingsWorking environment
    The challengesLow salary
    2.0
    Customer associate with $300 US .
    Jul 2015
    Less than 1 year in the role, former employee
    application day/interview
    The good thingsi met new friends and i enjoy working with them
    The challengesdifficult is you are working night shift for 9 hours and you are only making $300.00 a month.
    2.0
    Customer care associate
    Jul 2015
    it's alright
    The good thingsFriends, theme days, fun, themed parties
    The challengesBetter health coverage during my time.
    3.0
    Csr
    Jul 2015
    5 to 6 years in the role, former employee
    @sitel
    The good thingsFun working environment
    The challengesLow salary
    5.0
    Customer service
    Jul 2015
    Less than 1 year in the role, current employee
    good
    The good thingsGood working environment
    The challengesHigher basic pay
    2.0
    Customer service agent
    Jul 2015
    Less than 1 year in the role, former employee
    Afraid to own up.
    The good thingsI enjoyed the company of the new friends I made.
    The challengesThe officers are afraid to own up to their mistakes. They cannot protect their agents. The reason behind this is because the agent committed the mistake because of their own greediness to make a sale or retain. Customer.
    2.0
    Customer service representative
    Jul 2015
    former employee
    sitel review
    The good thingsYou have your own headset and they offer voluntary time out or early out if its avail.
    The challengesThe communication between coaches to managers.Its hard to be absent because even you get sick they will ask you to report to work.I find it inconsiderate when you have a medical certificate saying you are not fit to work and yet they will force you to report to work.
    3.0
    customer service representatives
    Jul 2015
    3 to 4 years in the role, current employee
    the best training program among all other call center company
    The good thingsTraining environment
    The challengesSalary increase
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