Sutherland
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    Sutherland
    (24 reviews)
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    Company Reviews

    Working at Sutherland

    4.324 ratings in total
    5
    13
    4
    8
    3
    0
    2
    2
    1
    1
    80%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(24 ratings)
    Career development
    4.1(24 ratings)
    Benefits & perks
    3.6(24 ratings)
    Management
    4.0(24 ratings)
    Working environment
    4.2(24 ratings)
    Diversity & equal opportunity
    4.0(1 ratings)
    Ratings for Sutherland are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 24 reviews sorted by most recent
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    most recent
    4.0
    Customer Service Representative
    Oct 2024
    Central RegionLess than 1 year in the role, current employee
    I'm so much grateful to this company for giving me the opportunity to have my first job, for accepting me even though I do not have any work experience. This company became the foundation of my skills as it helps me to discover what I can do and what I can offer in this field.
    The good thingsMy workmates that turn into friends are the ones that makes the job easy.
    The challengesLow salary, incentives and benefits.
    5.0
    Product Business Analyst
    Aug 2021
    Overall great experience and good company
    The good thingsLearning new and implement to solve real-time challenges
    The challengesNone None None None None
    5.0
    Customer service
    Jun 2020
    Very nice company to work good salaries
    The good thingsExcellent company. Big company. Nice human resources.
    The challengesBig oportunites to grow uo
    5.0
    Accounts receivable executive
    Feb 2020
    1 to 2 years in the role, current employee
    Good place to work
    The good thingsGood training and good place to start a career as a fresher
    The challengesEmployees are open here to give their best in all aspects
    5.0
    Senior associate
    Feb 2020
    Package
    The good thingsBest package in the market
    The challengesGood package 👍
    5.0
    GJMC advisor
    Oct 2019
    Less than 1 year in the role, current employee
    We don’t just transform process. We think it, breathe it, live it.
    The good thingsWe empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there.
    The challengesIt takes big ideas, strong designs, new technology, and top talent from around the globe to explore what's possible.
    5.0
    Architect
    Sep 2019
    1 to 2 years in the role, former employee
    aws,azure,gcp,devops,bigdata,cassandra,mongodb,mysql,postgresql
    The good thingsSutherland Global services
    The challengesLot of Challenges which is good thing
    5.0
    Senior associate
    Jul 2019
    5 to 6 years in the role, current employee
    Excellent infrastructure good work ambience
    The good thingsExcellent infrastructure good work ambience. Gain knowledge by the training programs. Both technical and process.
    The challengesIt's depends upon how we take it.
    4.0
    Sales and marketing department
    Mar 2018
    1 to 2 years in the role, former employee
    It's a good start.
    The good thingsTalking with other race and helping them with their quiries was really great
    The challengesCoping up with the schedule.. And getting enough sleep is really a challenge
    5.0
    Team manager
    Nov 2017
    7 to 8 years in the role, former employee
    , An accomplished Manager, Proficient in Strategic Planning, Healthcare Industry Coding, Record Updates, Client Interactions, MIS, Operations, Queue Management, Customer Support & Technical Support Functions, Client Management, Management and Financial Ac
    The good thingsPeople Management, Fast Learner, Hardworking and Smart Working
    The challengesMeeting Service Level, People Management, Attrition and Shrinkage
    5.0
    Associate training manager
    May 2017
    7 to 8 years in the role, former employee
    Great place to work with comfortable culture and environment.
    The good thingsThe Culture. The Environment. The people management. Immense learning opportunity.
    The challengesShould improve their pay scale.
    5.0
    Customer support agent
    Apr 2017
    1 to 2 years in the role, current employee
    good
    The good thingsnice working environment
    The challengesCan handle all the daily targets
    4.0
    Director
    Feb 2017
    1 to 2 years in the role, former employee
    Awesome new learning
    The good thingsA lot of them
    The challengesNothing too hard
    1.0
    Technical representative
    Jul 2015
    Less than 1 year in the role, former employee
    work at sutherland
    The good thingsnone
    The challengeswork unrealistic metrics location
    4.0
    Tecnical Support
    Jul 2015
    1 to 2 years in the role, former employee
    job experience
    The good thingsMost of the people I work with here are easy to be with and helpful. The. company offers good salary and a nice working experience. I enjoyed the training and learned a lot of useful things for the job and for personal growth as well. If given a chance I will definitely go back and work with them it's just the account Ineas assigned got pulled out that's why I got transferred to another account.
    The challengesI find their scheduling system challenging because sometimes you'll get split offs and you have to work on weekends and even during holidays which I guess is given to this kind of industry and the type of job especially call centers. There are also times where the salary got wrong deductions but it's something that can easily resolved.
    2.0
    Senior Account Manager
    Jul 2015
    Less than 1 year in the role, former employee
    Sutherland Rating
    The good thingsN/A
    The challengesBetter engagement by Management
    4.0
    CSR
    Jul 2015
    1 to 2 years in the role, former employee
    Good Customer Service
    The good thingsI would like others to know that this company is offering not just a job but also a career because they were very supportive to all newbies. Their training program is beyond compare to other bpo...
    The challengesBeing a csr is not an easy job as other people from other industries are thinking... A lot of pressures and challenges will be encountered, not to mentioned that most of the accounts that you might handle are in the night shifts...
    5.0
    Consultant
    Jul 2015
    1 to 2 years in the role, current employee
    Best company ever
    The good thingsThe Sutherland environment.
    The challengesNothing at all
    5.0
    reports analyst
    Jul 2015
    5 to 6 years in the role, former employee
    reports analyst
    The good thingsI enjoy working with the reports team
    The challengesthey don't have people skills.
    4.0
    Subject matter expert
    Jul 2015
    3 to 4 years in the role, current employee
    3 years in Sutherland
    The good thingsSutherland is the second BPO company that I've worked for. I feel secure in my job and there are a lot of career opportunities if you're excellent in your role and you exceed your given metrics . If you are looking to have a career in BPO, Sutherland is a company to go.
    The challengesThey need to work more on employee engagement and talent development. Day to day job can be boring due to the lack of engaging activities. Company events are very dull, lacks entertainment and does not show value for its people. Only in Sutherland you can experience celebrating company founding anniversary and you get to eat street food, cheap dirty icecream and bland pack lunches.
    5.0
    UK EBP Voiced Consultant
    Jul 2015
    Less than 1 year in the role, former employee
    Good People and Nice Facilities
    The good thingsThe trainers are excellent and friendly. I like the service too, everything has system and they are also helping their employees to finish their studies by providing scholarship. In addition, I learned a lot of things from them specially in handling customer complaints. The toilets are clean too. I almost forgot, the guards there are nice too:)
    The challengesCant think of anything!
    4.0
    technical support
    Jul 2015
    1 to 2 years in the role, current employee
    experience
    The good thingsNew learning experience and knowledge
    The challengesMore perks or rewards
    2.0
    CSR
    Jul 2015
    former employee
    Sutherland Review
    The good thingsNone
    The challengesSystem is slow and work is overladed
    4.0
    Product trainer
    Jul 2015
    1 to 2 years in the role, former employee
    Trainer
    The good thingsLocation is accessible. Opportunities for growth.
    The challengesPerks and benefits
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