The Coffee Bean & Tea Leaf
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    The Coffee Bean & Tea Leaf
    (30 reviews)
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    Company Reviews

    Working at The Coffee Bean & Tea Leaf

    3.830 ratings in total
    5
    11
    4
    10
    3
    5
    2
    1
    1
    3
    77%
    Rate salary as high or average
    80%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(30 ratings)
    Career development
    3.7(30 ratings)
    Benefits & perks
    3.4(30 ratings)
    Management
    3.5(30 ratings)
    Working environment
    4.0(29 ratings)
    Diversity & equal opportunity
    2.5(4 ratings)
    Ratings for The Coffee Bean & Tea Leaf are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    1.0
    Outlet Manager
    Feb 2026
    West RegionLess than 1 year in the role, former employee
    NO WORK LIFE BALANCE, FORCE TO WORK WHEN NO MANPOWER, MANY FULL SHIFT
    The good thingsfree food, good colleague
    The challengesoff day or even on leave also have to work, do ordering, do schedule, find replacement, find stock. no replacement, we have to come back to work. you MC they ask u find your own coverage otherwise cannot have to work
    1 person found this helpful
    4.0
    Outlet Manager
    Nov 2024
    Maritime Square Central Region1 to 2 years in the role, former employee
    good place to start a career and growth
    The good thingsthe salary & perks and benefits
    The challengesmanpower & work challenges
    2.0
    Assistant Manager
    Jul 2024
    Tiong Bahru Central Region5 to 6 years in the role, former employee
    Wouldnt recommend working here if you want work life balance. Hard to promote
    The good thingsFree staff meal & drinks employee voucher
    The challengesNeed to hit sales target No work life balance
    1 person found this helpful
    3.0
    Finance Role
    Jun 2024
    West RegionLess than 1 year in the role, former employee
    Traditional and outdated
    The good thingsGood remuneration package
    The challengesNo work life balance. No work from Home. Old school.
    1 person found this helpful
    1.0
    others
    Sep 2022
    Less than 1 year in the role, former employee
    Manager need to be replace
    The good thingsnothing much to comment here
    The challengesthe way & actions is terrible
    1 person found this helpful
    5.0
    Barista
    Aug 2022
    1 to 2 years in the role, former employee
    Taking order,making coffee,tea & cold drink, cleaning work place.
    The good thingsFriendly working environment and warmly welcoming manager.
    The challengesI went to go abroad again so I quit.
    5.0
    Barista
    Jun 2022
    I would like to be part of it again
    The good thingsFriendly crew mates and best manager there is
    The challengesWhen u need to stand up to do what is right when u face trouble
    1.0
    Assistance manager
    May 2021
    Less than 1 year in the role, current employee
    Poor human resource management of Upper management team
    The good thingsLess stringent SOP. You do what you like. Informal working environment, if you are looking for a casual working environment, this is the place.
    The challengesThese are not challenges, these are the downsides of this company. They always give fault promises on incentives for top performing stores and the upper management can go silence after the period. Poor man power management. They also do external hiring for Outlet managers and senior outlet managers, putting those potential lower ranks on hold for career progression.
    3.0
    Barista
    May 2021
    SingaporeLess than 1 year in the role, current employee
    Good experience and good place to work if you are looking for your first job
    The good thingsFriendly staff and customers most of the time.
    The challengesLack of staff and low pay
    5.0
    barista
    Feb 2021
    3 to 4 years in the role, former employee
    fast and easy happy to work
    The good thingsenjoy friendly happy working
    The challengeslove to work not so fussy
    5.0
    Part time staff
    Sep 2020
    Less than 1 year in the role, current employee
    good working environment
    The good thingsthe staff is friendly and manager is good
    The challengesmultitasking and can work fast
    4.0
    Training manager
    Jun 2020
    A good & fun place to work in
    The good thingsWorking with fun & young inexperienced students and building their knowledge and skills to enter a working world
    The challengesFast paced and demanding working hours. Can be stressful if unable to apply with time management and work-life balance
    5.0
    Outlet
    Feb 2020
    Career opportunity
    The good thingsDirect contact with customers and higher managements
    The challengesMan power shortage
    5.0
    Barista
    Jan 2020
    1 to 2 years in the role, former employee
    It was great learning to make coffee in a different and unique way.
    The good thingsThe people I'm working with is amazing.
    The challengesFussy customers. Impatient customers.
    3.0
    Admin/HACCP Administrator
    Aug 2019
    Less than 1 year in the role
    New Learning Admin Experience in F&B Company
    The good thingsNOTHING AS YOU ARE WORKING ALL ALONE! The only good things are the kitchen staffs are friendly enough when approach for help.
    The challengesThe challenges are really need to be multi tasking as besides processing daily orders, need to liase with mostly all the outlet manager for their daily production orders. And all other ad-hoc duties when assigned. Take minutes of meeting, process extra orders during occasions for all outlets.
    5.0
    Service crew
    Jun 2019
    Less than 1 year in the role, former employee
    Awesome
    The good thingsThe staffs are Super friendly
    The challengesThe customer but is normal
    5.0
    Barista
    Jun 2019
    1 to 2 years in the role, former employee
    Past experience
    The good thingsIt's a fun place to work at. Most of the staffs are very friendly & helpful.
    The challengesYou have to work fast, as there is also food delivery apps like Deliveroo & FoodPanda. Sometimes there are big orders during lunch time from the customers & the delivery app. Other than that it's okay.
    3.0
    Barista
    Feb 2019
    1 to 2 years in the role, current employee
    Overall I enjoyed it
    The good thingsFree staff meal, some fun colleagues to work with. Some customers are friendly too.
    The challengesManaging peak hour. Having to serve even faster and sometimes things get messed up. So we quickly have to figure it out during the stress moment where customers are waiting for their order.
    4.0
    Part-time shift manager
    Jan 2019
    Hot cup of tea
    The good thingsHard working prople with great vibes
    The challengesHandling customers and meeting to the company expectations
    4.0
    Barista & Cashier
    Mar 2018
    SingaporeLess than 1 year in the role, former employee
    Rewarding and Fun
    The good thingsThe experience there exposed me to the F&B industry working lifestyle, with colleagues that were immensely helpful and patient in my learning process. My colleagues and managers were well-versed in their work, and this enabled me to assimilate to the flow of work quickly.
    The challengesThe tough times come when the rush hour hits, where an influx of orders come in that leaves no room for relaxation or comfort. However, this also teaches me communication and work management skills in a stressful situation. At times, there comes a customer that are rowdy or aggressive and in the process can make it difficult to communicate with them. Communication and reasoning skills come into play here to deal with the situation.
    4.0
    Barista
    Oct 2017
    Less than 1 year in the role, current employee
    Good place learn about barista
    The good thingsVery flexible for part timers. I love making hot drinks there because they don't use auto espresso machine.
    The challengesNothing
    5.0
    Assistant manager
    Aug 2017
    1 to 2 years in the role, former employee
    Awesome place to learn
    The good thingsI have been taught to be a good team leader and be more responsible.
    The challengesFace to make fast decisions to increase sales and maintain a proper team work.
    2 people found this helpful
    4.0
    Barista
    Jun 2017
    SingaporeLess than 1 year in the role, current employee
    You'll never get hungry
    The good thingsI enjoy learning how to be a barista. There's more to it besides the job description. You're always on the move (i.e attending to customer's orders, preparing drinks/food, clearing stocks, cleaning as and when required) and it also helps one to be a little more flexible, physically. Most importantly, I've got a great team to work with. With a great team, even hard times are easy to get through.
    The challengesWith the kind of work load, with the kind of physical strength required and with the kind of expectations customers and employers have on baristas, the pay is too low.
    3.0
    Waitress
    May 2017
    Less than 1 year in the role, former employee
    Customers are always right
    The good thingsGet to make free drinks for yourself!
    The challengesmajority foreign employees, sometimes its hard to communicate,a little bit hard to blend i n with foreign staff.
    4.0
    Barista
    Apr 2017
    Less than 1 year in the role, former employee
    Good company to work in for people seeking for cafe experience.
    The good thingsThe environment is good, but however the atmosphere depends mainly on the manager and colleague you are working together. Most of the managers are good and they are equipped with wide range of knowledge about the menu and how to do it. The key to succeed in this company, is the always focus on SOP, Hygiene Standard, Friendly, and a pair of quick hands.
    The challengesTeach and emphasis how to properly dissolve flavoured power in ice blended and hot coffee! They are a big turn off to customer!
    4.0
    Assistant manager
    Mar 2017
    3 to 4 years in the role, former employee
    Compliment received from customer about my service
    The good thingsStaffs
    The challengesPeople and environment
    5.0
    Part time barista
    Dec 2016
    Less than 1 year in the role, former employee
    It was a fun and enjoyable experience
    The good thingsThe work environment and also knowledge in depth about being a barista, knowing the different types of coffee and tea, also to make gourmet. To know the basics of how to run a cafe
    The challengesThe challenges are to face different thpes of customers and also when you are attached to another outlet . Their way of working is different from your own outlet. Therefore there may be misunderstandings among one another in completing the task due to the different culture another store has
    4.0
    District Manager
    Dec 2016
    People developer
    The good thingsPersonal & Professional growth. Good people to work with (Top and Bottom level).
    The challengesWork-Life balance.
    4.0
    Shift supervisor walkthrough
    Jul 2015
    1 to 2 years in the role, former employee
    Barista
    The good thingsThe promotion is very fast. Ive been a barista for nine months and become a shift supervisor walthrough after my 9 months as a barista.
    The challengesThe challenges are working on a different shift of schedule but i overcome it.
    5.0
    Outlet manager
    Jul 2015
    3 to 4 years in the role, current employee
    Opportunity
    The good thingsWe Are family here..working with commitment,helping each other,giving trust and respect to everyone and most specially giving extra mile and care.They are very professional in terms of work.they will explain to us our targets and giving strategies and key points on how to deal with it.
    The challengesManning people is one of the challenge..since some of our staff are working students .If they really need to cancel their schedule they do so for us we need to replan again.But at the end of the day we still managed the needs.
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