Customer Service RepresentativeThe good thingsThe recruitment phase was effectively structured. The supervisor for training was highly competent. The working environment is excellent. The facilities and equipment used are all exemplary. The training approach was also commendable given the time frame, as well as the lessons taken to familiarize ourselves with the needed tasks to be performed.
The challengesThe time allotted to work was volatile. There were instances when the training module was pre-empted to give way to the need to be immersed on the floor and be engaged in actual calls to clients. As such, one firmly believes that the training prior to immersion needed to be lengthened so that appropriate time is provided to prepare customer service representatives for the tasks at hand.