Customer Service Officer

Job Purpose

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.

Benefit Highlight

• Opportunities for development and growth
• Paid Overtime
• Medical & Dental Benefit
• AWS [13 month Bonus]
• Annual Performance Bonus
• Flexi Benefit

Duties and Responsibilities

• Provide front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
• Serve as the Venue Officer, offering excellent customer service to all patrons and visitors.
• Assist managers in upholding venue standards and ensuring smooth, consistent operations.
• Oversee the upkeep and presentation of public areas, making sure they are always inviting and immaculate.
• Help coordinate special events and gala performances, adding a touch of magic to every occasion.
• Address and resolve any issues or complaints with professionalism and a smile.
• Adhere to safety protocols and emergency evacuation procedures, keeping everyone safe and secure.
• Conduct public tours, sharing the rich history and unique features of our venues.
• Provide exceptional hospitality services for partners, guests of honor (GOH), and VIPs.
• Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
• Manage and supervise casual staff during performances and events, ensuring they deliver their best.
• Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
• Perform general customer service tasks, including reception duties at the Information Counter.

Qualifications

Educational Qualifications

• Diploma or relevant qualifications with equivalent years of experience 

Experience

• Minimum of 2 years' experience in customer service or event management.

Specific Skills Required

• Strong skills in providing friendly and professional interactions with the public.
• Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
• Fluent in spoken English and a second language.
• Basic proficiency in computer applications, including Microsoft Office.

Additional Information

• This is a 2-year contract position.
• Shift duties are required.