Customer Service Officer
Job Purpose
Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.
Benefit Highlight
- Opportunities for development and growth
- Paid Overtime
- Medical & Dental Benefit
- AWS [13 month Bonus]
- Annual Performance Bonus
- Flexi Benefit
Duties and Responsibilities
- Provide front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
- Serve as the Venue Officer, offering excellent customer service to all patrons and visitors.
- Assist managers in upholding venue standards and ensuring smooth, consistent operations.
- Oversee the upkeep and presentation of public areas, making sure they are always inviting and immaculate.
- Help coordinate special events and gala performances, adding a touch of magic to every occasion.
- Address and resolve any issues or complaints with professionalism and a smile.
- Adhere to safety protocols and emergency evacuation procedures, keeping everyone safe and secure.
- Conduct public tours, sharing the rich history and unique features of our venues.
- Provide exceptional hospitality services for partners, guests of honor (GOH), and VIPs.
- Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
- Manage and supervise casual staff during performances and events, ensuring they deliver their best.
- Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
- Perform general customer service tasks, including reception duties at the Information Counter.
Qualifications
Educational Qualifications
- Diploma or relevant qualifications with equivalent years of experience
Experience
- Minimum of 2 years' experience in customer service or event management.
Specific Skills Required
- Strong skills in providing friendly and professional interactions with the public.
- Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
- Fluent in spoken English and a second language.
- Basic proficiency in computer applications, including Microsoft Office.
Additional Information
- This is a 2-year contract position.
- Shift duties are required.
Employer questions
- How many years' experience do you have as a Customer Service Representative?
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Do you have customer service experience?
- How many years' experience do you have in event management?
- Are you available to work on weekends or public holidays?
Company profile
Arts House Limited, originally known as The Old Parliament House, is a not-for-profit organization dedicated to enriched lives through the arts. Located in the Singapore’s Civic District, AHL manages several key landmarks:
The Arts House: A multidisciplinary arts center with a focus on literary programming.
Victoria Theatre & Victoria Concert Hall: A heritage building that is home to the Singapore Symphony Orchestra.
Goodman Arts Centre: A creative enclave for artists, arts groups, and creative businesses.
Aliwal Arts Centre: A hub for artistic and creative endeavors.
Drama Centre: A performing arts space.
Stamford Arts Centre: A multidisciplinary arts venue with focus on traditional arts.