Customer Service Officer

Posted 13h ago

Job Purpose

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.

 

Benefit Highlight

  • Opportunities for development and growth
  • Paid Overtime
  • Medical & Dental Benefit
  • AWS [13 month Bonus]
  • Annual Performance Bonus
  • Flexi Benefit

 

Duties and Responsibilities

 

  • Provide front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
  • Serve as the Venue Officer, offering excellent customer service to all patrons and visitors.
  • Assist managers in upholding venue standards and ensuring smooth, consistent operations.
  • Oversee the upkeep and presentation of public areas, making sure they are always inviting and immaculate.
  • Help coordinate special events and gala performances, adding a touch of magic to every occasion.
  • Address and resolve any issues or complaints with professionalism and a smile.
  • Adhere to safety protocols and emergency evacuation procedures, keeping everyone safe and secure.
  • Conduct public tours, sharing the rich history and unique features of our venues.
  • Provide exceptional hospitality services for partners, guests of honor (GOH), and VIPs.
  • Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
  • Manage and supervise casual staff during performances and events, ensuring they deliver their best.
  • Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
  • Perform general customer service tasks, including reception duties at the Information Counter.

 

Qualifications

 

Educational Qualifications

  • Diploma or relevant qualifications with equivalent years of experience 

 

Experience

  • Minimum of 2 years' experience in customer service or event management.

 

Specific Skills Required

  • Strong skills in providing friendly and professional interactions with the public.
  • Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
  • Fluent in spoken English and a second language.
  • Basic proficiency in computer applications, including Microsoft Office.

 

Additional Information

  • This is a 2-year contract position.
  • Shift duties are required.

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Employer questions

Your application will include the following questions:
  • How many years' experience do you have as a Customer Service Representative?
  • Which of the following statements best describes your right to work in Singapore?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • Do you have customer service experience?
  • How many years' experience do you have in event management?
  • Are you available to work on weekends or public holidays?

Company profile

Company Logo for Arts House Ltd
Advertising, Arts & Media51-100 employees

Arts House Limited, originally known as The Old Parliament House, is a not-for-profit organization dedicated to enriched lives through the arts. Located in the Singapore’s Civic District, AHL manages several key landmarks:

The Arts House: A multidisciplinary arts center with a focus on literary programming.

Victoria Theatre & Victoria Concert Hall: A heritage building that is home to the Singapore Symphony Orchestra.

Goodman Arts Centre: A creative enclave for artists, arts groups, and creative businesses.

Aliwal Arts Centre: A hub for artistic and creative endeavors.

Drama Centre: A performing arts space.

Stamford Arts Centre: A multidisciplinary arts venue with focus on traditional arts.

Perks and benefits
Medical

Company information

Registration No.200210647W

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