Strategic Project, Workforce Management and Planning - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Support Fleet leadership in optimizing strategy and tactics deployment
• Identify gaps and propose improvement opportunities for manpower resources management within SPX Express
• Design and project manage initiatives to be implemented across SPX Express
• Conduct data analyzes on Fleet performance (e.g. vs target, attrition, cost savings) to develop insights and offer recommendations for optimization (such as recruitment and retention mechanics and process improvement)
• Facilitate and manage relationships with external stakeholders to resolve issues, assess and negotiate contracts for optimal cost and efficiency
• Prepare and automate cyclical reporting and updates on progress
• Prepare proposals and reports for presentation to senior management

Requirements:

• Candidates must possess at least Bachelor’s Degree in any relevant field (e.g. Business, Economics, Engineering, Supply Chain)
• Strong analytical mindset and be comfortable working with data
• Well-developed interpersonal and communication skills, attentive to details and adaptable to changes
• Prior involvement in full spectrum of project lifecycle from framework design up to execution
• Able to work independently in a complex and diverse environment
• Well-versed with Microsoft Office tools (Excel, Powerpoint, Word etc)
• 4 years of experience in management consulting and/ or project management is preferred