Inventory Control & Integrity - OpX, Scommerce

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

The Damage/Expiry/Missing management is operating under the Inventory & Asset team in Operations Excellence function. This team is responsible for the strategic planning, design, optimization, and execution of warehouse inventory sellable and unsellable management, storage layouts and stock balancing, playing a critical role in maximizing space utilization, improving operational efficiency, and enhancing the customer and staff experience.

Job Description:

• Financial stewardship and budgetary control: Manage the DEM compensation value to remain within the allocated budget, performing financial tracking, monthly reporting and aligning with senior management on projections.
• Predictive modeling: Project potential costs associated with aging stock and high-risk categories, providing  and to the commercial and ops teams to mitigate financial impact.
• SOP optimization: Identify operational gaps and control standardized SOPs for handling physical stocks and system transactions to proactively reduce unsellable.
• Expiry Lifecycle Management: Design and enforce FEFO (First-Expired, First-Out) protocols to minimize write-offs due to product expiration.  
• PMO & Strategic Execution: Act as the Project Management Office for all DEM-related initiatives, setting clear targets for the operations team and managing timelines.  
• Root Cause Attribution: Conduct deep-dive investigations into DEM trends, building audit frameworks to distinguish between systemic sync errors, process non-compliance, and physical shrinkage  
• Cross-functional alignment: Lead regular reviews with Warehouse leads to calibrate operational performance against DEM KPIs, ensuring a unified approach to inventory integrity.  

Requirements:

• 1–5 years of experience in Inventory control, loss prevention, or warehouse operations excellence. Candidates with relevant experience in large-scale warehouses or distribution centers are considered.​
• Strong analytical skills: Ability to transform raw inventory data into financial insights, utilizing Excel, SQL, or BI tools to track trends in damage and missing rates.
• Financial literacy: Strong understanding of budget management and cost-projection logic, with the ability to justify operational spend against loss-prevention ROI.
• Problem-Solving Mindset: Proven ability to deconstruct high shrinkage rates into actionable root causes and structural process improvements.
• Project Management Capability: Experience in leading cross-functional projects (PMO), managing milestones, and holding operational stakeholders accountable to performance targets.
• Familiarity with WMS (Warehouse Management Systems) and how systemic inventory transactions impact physical stock accuracy.
• Excellent communication skills to align with both ground warehouse staff and executive management on sensitive financial and operational KPIs.
• Proficient in English: Strong verbal and written communication skills for documenting SOPs and reporting performance to regional stakeholders.