E-commerce Admin
Responsibilities
Manage and respond to customer enquiries across email, WhatsApp and phone
Process and monitor online orders to ensure accuracy from confirmation to fulfilment
Coordinate with internal teams to resolve customer issues or order discrepancies
Liaise with operation team to ensure smooth order processing, fulfilment and delivery
Perform other administrative and ad-hoc duties as assigned
Requirements
Excellent written and verbal communication skills
Proactive, resourceful, and able to work well in a fast-paced environment
Customer-focused with a positive attitude and strong problem-solving mindset
Employer questions
- Do you have customer service experience?
Company profile
Ji Mei Flower connects the global flower and plant growers with the garden city. Over the last 30 years, the company has grown to become one of the largest wholesalers in Singapore for fresh flowers, potted plants, and an extensive repertoire of gardening accessories and essentials. With an established supplier network across the globe, Ji Mei Flower brings in the freshest bloom all year round from Europe, United States, Oceania, Japan, China, India, and the South East Asian countries.
The company's robust supply chain capabilities have enabled reliable supplies of fresh flowers of a wide variety to different channels including florists, flower stalls, retailers, renowned corporations and institutions. Ji Mei Flower's product offerings strongly equipped us to support the landscaping needs of 5-star hotels, national parks, and other major attractions.
Over the years, Ji Mei Flower has developed a professional team of in-house designers, creative specialists, and floral arrangers. Coupled with our global floral supplies, our team has firmly positioned Ji Mei Flower as a reliable partner to event organizers, wedding planners, and hotel hospitality team. We work closely with these business associates to curate floral themes decorations for major events and execute these creative ideas to realities.
Company information
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