Assistant Team Lead (Customer Service)

Our client is a well-established custodian of Singapore's heritage, assuming the role to promote and safeguard our diversity for educational purposes, cultural understandings as well as nation building.

The Opportunity

• 9:30am to 7:30pm daily, (Friday till 9:00pm)
• 5 days/week (Including weekends & PH)
• Location includes Central, near Raffles Place, Cityhall
• Gross up to $3,000
• 1-Year Contract + Completion Bonus

The Job

• Opening and closing of POS system
• Check and update briefing notes
• Activate and deploy up to 10 - 20 staff per day
• Managing up to 2 museums
• Led a guided tour to share about the gallery highlights
• Arrange for training or other admin for new trainees
• Inventory check and update
• Daily summary report
• Daily gallery checks
• POS report checks (tally with Certis report)

The Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

Next Step

Prepare your updated resume and email to [email protected] with the following details:

1. Full Name
2. Residential Area
3. Commitment Period
4. Expected Salary
5. Earliest Commencement Date

*Please note that only shortlisted applicants will be notified and this is on a 1 year contract, subject to renewal.

Wong Zhi Cheng

Direct Line: +65 8907 0479
EA License No: 91C2918
Personnel Registration Number: R22105888