Customer Support Executive
Key Responsibilities:
Handle inbound and outbound calls professionally to address customer inquiries, requests, and complaints effectively.
Manage email with timely and helpful responses, maintaining high customer satisfaction.
Understand customer needs thoroughly to provide accurate information, tailored suggestions, and solutions that enhance their overall experience.
Perform key administrative tasks including managing our e-commerce portal, data entry, document processing, and meticulous record-keeping.
Coordinate seamlessly with internal departments to ensure smooth end-to-end customer service operations.
Provide basic IT support and assistance to internal stakeholders, acting as a first point of contact for internal queries.
Requirements:
Possess at least a Diploma in any field.
MUST have prior customer service experience.
A self-starter who is eager to learn, can work independently, and thrives under pressure.
Excellent communication and interpersonal skills, with the ability to present information clearly.
A positive "can-do" attitude and a genuine team player who collaborates to achieve common goals
Employer questions
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Support Executive?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- Do you have experience using Microsoft Word?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
Company profile
Pacific Bookstores
About Us
Pacific Bookstores is the largest school bookshop operator in Singapore with bookshops located in Primary and Secondary schools. Established in 1976, we have amassed over 30 years of experience, serving school administrators, students and parents.
Our heritage and strong foundation in school bookshop operations have enabled us to build an excellent business infrastructure and acquire the expertise to provide quality products and services to our customers. We carry an array of products from the latest MOE approved textbooks, supplementary and assessment books, magazines, stationery and our house brand items.
We pioneered the online purchasing of textbooks on our website. We also gave parents and students the convenience of having their purchases delivered right to their doorstep. This service has won us countless positive responses.
As your partner in education, we are constantly looking for innovative ways to ensure continuous improvement of our services so as to meet the needs of our customers. As a trusted partner and long term commitment in educational sector, we've adopt following organization culture to ensure consistent quality services and quality products to our customers.
Company information
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