Boutique Service Crew Supervisor

KEY RESPONSIBILITIES

To manage and oversee day-to-day shift operations, support and guide the crew, and deliver world-class customer experiences at every touchpoint in line with Company standards through:

Operations Management

• Coordinate daily boutique operations, ensuring smooth shift flow and adherence to operational standards and SOPs.

• Oversee opening and closing procedures while maintaining cleanliness, organisation, and presentation standards at all times.

• Manage inventory, deliveries, stock replenishment, and timely completion of inventory checks and shift reports.

• Ensure accuracy in cashiering, attendance tracking, and reporting of payroll or staffing concerns to the Boutique Manager. 

Team Leadership and Development

• Lead, support, train and guide the service crew in delivering best-in-class customer experiences

• Support, troubleshoot, and provide guidance to Service Crew during shifts

• Interview, induct, and train new Service Crew members

• Represent the brand’s values and maintain a positive work environment
  

Customer Service and Experience

• Manage feedback and complaints with warmth and professionalism

• Prepare and serve gelato and related products, including for delivery or events

• Ensure service quality standards are consistently met
  
  

Events

• Set up and style gelato carts/kiosks at event venues, including teardown after service.

• Deliver warm, engaging guest service by serving gelato

• Maintain excellent operational standards by monitoring inventory, ensuring proper freezer temperatures, and keeping the serving area clean and presentable throughout events.
  

We are looking for someone with

· a heart of service

· strong work ethic (reliable, committed, go-the-extra-mile)

· high level of integrity and professionalism

· warm & positive communicative skills

· an ambassador who believes in & embodies our brand vision, mission & values

Requirements

· Diploma or higher

· Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)

· Shift work (5-day work week, including weekends & Public Holidays)

Location of work: Central/ Eastern/ Western Singapore