Shopee Live Team Lead - Operations (Solo)
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead, monitor, and manage the day-to-day operational activities of the Shopee Live team in Solo to ensure optimal performance and productivity
- Drive and motivate team members to consistently meet and exceed organizational goals and performance targets
- Develop and implement clear operational timelines, milestones, and action plans to achieve team objectives
- Empower team members by coaching them to improve their confidence, product knowledge, and communication skills
- Conduct comprehensive quarterly performance reviews, providing constructive feedback and executing development plans
Requirements:
- Minimum Bachelor's Degree (S1) from any major
- Demonstrate proven experience in building, managing, and developing a high-performing operations team
- Exhibit advanced proficiency in Microsoft Excel and Google Sheets, specifically with complex formulas, VLOOKUP, and Pivot Tables
- Hold a strong capability to manage, process, and analyze a large volume of data to extract actionable insights
- Display an excellent ability to create structured, professional reports and presentations for stakeholders
- Maintain deep product knowledge and a solid understanding of the e-commerce live-streaming landscape
Company profile
Shopee
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team.
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