CUSTOMER OPERATIONS EXECUTIVE

Job Description

Primary Roles & Responsibilities:

·         Process customer orders received through E-mails / Whatsapp / ERP systems;

·         Schedule orders for delivery by area and delivery driver (in-house / 3rd party);

·         Track status of order and delivery schedules;

·         Track incoming goods from 3PL warehouse;

·         Keep track of inventory levels, product expiry dates, returns / damages;

·         Verify receipt of items against items ordered and where required resolve errors / discrepancies with local suppliers;

·         Work with team to ensure stock levels are adequate and work with the Finance team to ensure that physical stock is adequately accounted for.  

Online Platform Management

·         Update online product description/images, inventory levels and product prices across key platforms such as Lazada / Redmart / Shopee / Amazon and Shopify;

·         Key in orders for the Redmart / Amazon / Shopify platforms;

·         Reply to online enquiries;

·         Respond to incoming calls, emails and other message from customers and give them the right answers and directions;

·         Identify lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results;

·         Build strong healthy relationships with clients;

Secondary Role & Responsibilities:

International Shipping - Work with the Head of Logistics and logistics team to:

·         Prepare and issue Purchase Orders (PO’s) to international / Singapore suppliers, including confirmation, amendments and payments (in cooperation with Finance);

·         Generation of Goods Receiving Notes (GRN) from the bonded ware-house and key in the stock transfer entries into TFP’s in-house ERP (Odoo) system;

·         Update and maintain SKU information (supplier’s product code, internal product code, alcohol % & special purchase instruction) within the company’s ERP System;

·         Work closely with Finance team on customer credit limits / restrictions;

Job requirements

·         Candidate must possess at least Diploma in Finance or Logistics management;

·         2 or more years of relevant working experience in the related field is required;

·         Good command of English and working knowledge of Mandarin;

·         Good working knowledge of Microsoft Office applications preferred. On the job training with respect to the company’s ERP system will be provided;

·         Proactive, diligent and responsible character.

·         Ability to multitask

·         Good conflict resolutions skills and have a good sense of judgement

Company Overview

The First Pour is an established Singapore based distributor of alcoholic and non-alcoholic beverages. We are pleased to be the sole distributor of many international commercial and craft brands for the Singapore and other markets in SE Asia including Malaysia, Vietnam and Cambodia. We have a strong sales presence in the premium segment of the market covering hotels, restaurants, supermarkets and various online platforms. We wish to work with team members who are pro-active and able to work in a dynamic work environment.

Additional Info:

·         5-day work week. 8am to 5pm Monday to Friday (work from Home);

·         Additional allowance / time off will be provided for employees who are able to work half day on Saturday or Sunday morning;

·         Performance bonus as set by the company’s management;

·         Medical allowance towards the purchase of private insurance or use by employee of wellness activities;

·         All employees are covered on workman’s injury insurance.