Logistics Coordinator (3PL / Warehouse Order Management)

About the Role
The Logistics Coordinator manages customer orders for cargo stored in a third-party warehouse (3PL). This role focuses on order processing, inventory coordination, and client servicing, ensuring accurate and timely fulfilment. We are seeking a detail-oriented and experienced Logistics Coordinator to manages customer orders for cargo stored in a third-party warehouse (3PL).  This role focuses on order processing, inventory coordination, and client servicing, ensuring accurate and timely fulfilment and requires strong coordination skills, hands-on experience in logistics, and the ability to manage both operational and administrative functions effectively.

Key Responsibilities

• Process and manage customer orders for goods stored in the warehouse

• Coordinate with warehouse operations team for picking, packing, and dispatch

• Ensure customer orders are processed accurately and in a timely manner

• Act as the main point of contact for customers regarding order status and issues

• Ensure timely order fulfilment and resolve discrepancies (shortage, damage, delays)

• Coordinate and ensure all delivery activities are completed within schedule

• Handle shipping operations, including courier services such as DHL and FedEx

• Prepare and process import/export permit declarations.

• Ensure timely and accurate billing with all required supporting documentation

• Update and maintain data accuracy in the Warehouse Management System (WMS)

• Respond to customer inquiries via phone and email in a professional and timely manner

• Build and maintain strong relationships with customers to meet their requirement

• Monitor inventory movement and ensure proper documentation and tracking

• Support continuous improvement of warehouse and logistics processes

• Perform other duties as assigned by the operations and warehouse management team

 Requirements

• Diploma or Degree in Logistics, Supply Chain Management, or related field

• Minimum 5 years of relevant experience in warehouse and logistics operations

• Knowledge of shipping processes, documentation, and customs requirements is an advantage

• Experience with courier services (e.g., DHL, FedEx)

• Familiarity with WMS/ERP systems and Microsoft Excel

• Good communication, coordination, and problem-solving skills

• Ability to multitask and work in a fast-paced environment

• Knowledge of basic computer and replying email is a MUST.

Preferred Qualifications

• Experience in import/export operations is an advantage

• Possession of Declarant ID (Singapore Customs) is an advantage