Lead Therapist

Client Consultation & Conversion

• Lead all new-client consultations; conduct skin, body and lifestyle assessments

• Recommend the appropriate services, packages or signature programme based on client concerns and goals

• Convert consultations into treatment and programme sign-ups

• Build long-term client relationships through follow-up, education, and personalised aftercare

Treatment Delivery

• Be able to perform all signature programmes

• Refine and document treatment protocols, product layering, and sensory touchpoints (scent, music, pacing) alongside the founder

• Maintain impeccable hygiene, equipment care, and treatment-room standards at all times

• Document client outcomes, skin progression, and aftercare notes accurately in the CRM

Operations & Team Building

• Own daily clinic operations: opening/closing, room turnover, inventory, equipment maintenance

• Codify treatment protocols and service standards into training materials and SOPs

• Manage stock levels for skincare products and consumables; liaise with suppliers

Brand & Standards

• Be the living embodiment of the brands' standard on every treatment bed

• Partner with the founder on service menu evolution, retail product curation, and client experience improvements