Group Assistant Manager, Multi-brand

The Group Assistant Manager, Multi-brand is responsible for developing and supporting the multi‑brand service business (non‑Schindler equipment), including maintenance, repair, modernization support, and technical capability development. The role acts as a key technical authority, ensuring safe, reliable, and high‑quality service delivery across multi‑brand portfolios while strengthening field competencies and business growth.

Responsibilities:

Multi‑Brand Business Development & Technical Support

• Development of multi-brand business including service & repair and support modernization in case necessary.

• Support service and maintenance department in operating companies to conduct technical site assessments for multi‑brand equipment, identifying risks, opportunities, and defining go/no‑go criteria.

• Provide expert technical guidance on maintenance, troubleshooting, and repair (remote and on-site where required).

Technical Governance & Documentation

• Lead analysis of technical incidents, callbacks, and prepare structured technical reports.

• Develop, review, and standardize technical documentation in collaboration with service and maintenance department in operating companies and Global Multi‑Brand teams.

• Establish standard parts lists for different multi‑brand equipment models.

• Ensure compliance with internal processes, safety standards, and documentation governance.

Spare Parts & Supplier Management

• Identify and review supplier qualifications for spare parts sourcing.

• Support development of reliable spare parts strategies for multi‑brand portfolios.

Capability Building & Training

• Deliver technical training to service and maintenance department in operating companies, including troubleshooting and maintenance practices.

• Develop training materials and support the creation of local trainers.

• Contribute to building local multi‑brand expertise and capability.

Safety, Quality & Continuous Improvement

• Drive improvements in safety and service quality for multi‑brand equipment.

• Promote consistent application of maintenance standards and best practices.

• Support knowledge sharing and contribute to global multi‑brand expert network.

Requirements:

• Diploma in engineering, preferably in mechanical, electrical, building services or engineering.

• Relevant local regulatory licenses or certifications preferred.

• Minimum 5 years of hands-on experience in elevator & escalator:

·           Commissioning

·           Maintenance

·           Troubleshooting and repair

• Proven experience with multi-brand equipment is highly preferred.

• Experience in technical training, coaching, or filed support is highly preferred.

• Basic communications in English and report writing. Proficiency in business and technical English would be an advantage.

• Ability to work independently and provide technical leadership in the field.

• Strong stakeholder management with customers, contractors, and internal teams.

• Proactive, learning-oriented, and adaptable.

• Willingness to travel both domestically and internationally.

• Appointment level will be commensurate with qualifications and experience, ranging from Senior Engineer to Manager position.