USS VIP Guide (Mandarin Tours) (Casual)

The Crew in VIP Tours is responsible for delivering premium guest experiences through guided VIP tours, engaging storytelling and coordination with multiple departments to ensure seamless service and experience. The role includes hosting events, managing crowd flow during special occasions, and acting as a Game Master during activities like scavenger hunts. It requires excellent customer service, communication skills and physical stamina. 

Job Responsibilities:

• Uphold the highest service standards while dealing with guests from around the world who will be on a VIP Experience or attending an event in Universal Studios Singapore (USS).  

• Plan and execute VIP Experience for guests of USS. Provide history and information to guests about USS and the Resort including specifics related to attractions, facades and other USS driven show items.  

• Work with other business units to ensure seamless transitions during the tour including reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.  

• Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of guests.  

Job Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma. 

• 1- 2 years of experience in the service industry.  

• Proficiency in English as majority of tours are conducted in the English language.  

• Knowledge of a second language (Mandarin) to conduct tours for Mandarin speaking guests. 

• Deliver excellent customer service to handle guest interactions, feedback and service recovery with professionalism. 

• Effective communication and presentation abilities. 

• Team player with good interpersonal skills and people skills.  

• Able to perform shift work and willing to work during evenings, weekends and public holidays. 

• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.