Deliver excellent service
Deliver excellent service
9h ago
9h ago
Resorts World Sentosa
(125 reviews)
Company Profile
Company overview
Website
Industry
Hotel & Accommodation Services
Specialities
Theme Parks, Entertainment
Company size
More than 10,000
Primary location
Genting Centre, 3 Lim Teck Kim Rd, Singapore 088934
Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.RWS is wholly owned by Genting Singapore, a company of the Genting Group.
Jobs at Resorts World Sentosa
Based on your search activityResorts World Sentosa is looking for a Mechanical Senior Engineer to ensure the safe and reliable operation of all amusement rides and show equipment.
Resorts World Sentosa is looking for a Mechanical Senior Engineer to ensure the safe and reliable operation of all amusement rides and show equipment.
10h ago
10h ago
Gallery photos
Reviews overview
3.7125 ratings in total
5
41
4
33
3
33
2
8
1
10
78%
69%
What’s it like working at Resorts World Sentosa?
AI summary of recent reviews
Resorts World Sentosa offers a comprehensive package of benefits including free meals, staff tickets, and shuttle services. Employees appreciate the learning opportunities through regular training courses and skill development programs. The workplace culture is characterised by supportive colleagues and team-oriented environment, while the compensation is considered decent with reliable payment schedules.
However, the nature of the hospitality industry presents certain challenges. The 24/7 operational requirements mean shift work is common and can impact work-life balance. Employees note that management communication can be inconsistent, while career progression opportunities may be limited for some positions. The role also demands strong customer service skills to manage high guest expectations and challenging interactions.
Recent reviews
1.0
Project Manager
Jan 2026Downtown Tanjong Pagar Central RegionLess than 1 year in the role, former employee
If you like living hell treatment, work here!
The good thingsJust low basic salary.
The challenges1.24/7 Working Hours
Expectation to be available at all times without clear boundaries.
2.Unequal Treatment of Contract Staff
Required to take responsibility when things go wrong because of contractual status.
Different treatment compared to permanent staff.
3.Constantly Changing Directions
Example: Supervisor sets a deadline (e.g., December 25).
When questioned by Director, the same supervisor denies giving permission for deadlines, creating confusion and accountability issues.
4.Lack of Timely Communication
Example: Vendor asked to fly in on Monday, communicated during a Friday night meeting.
Later (Monday 1 a.m.), IT Head reverses decision, saying no approval was given, and blames you for miscommunication.
Creates unnecessary stress and unfair blame.
3.0
Attraction operation lead
Jul 2025Sentosa Central Region2 to 3 years in the role, former employee
Pros and cons at your own risk
The good thingsGood payout salary. Advance salary payout during festive season. Had breakfast, lunch and dinner for free. Staff discount and free ticket
The challengesToxic environment to work in. Conflict between crew or even manager. Always have to clear queue fast, rather than they focus on crew wellness if they are trying their best in safety position.
1.0
Executive
Mar 2025Central Region1 to 2 years in the role, former employee
Be sure you align & fit with the culture
The good thingsDecent pay, 24/7 staff meal. Good to explore ~
The challengesBe ready for shift rotation , and a strong connection with teams. Stay in the alignment you'll find that a good place to explore.
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