Customer Support Executive

Tasks and duties

• Responding to customer enquiries via various channels such as phone, email or chat.
• Solving customer complaints and problems, aiming for customer satisfaction and retention.
• Maintaining in-depth product knowledge to provide accurate information and support to customers.
• Liaising with the product, sales or technical team to handle complex issues that require more expertise.
• Logging and keeping records of customer queries, requests or complaints for future referencing and service improvement.
• Assisting in customer onboarding processes by demonstrating product features and services.
• Providing feedback to managers regarding common complaints or concerns to help the organisation improve its services.