Booking.com
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    Booking.com
    (10 reviews)
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    Company Reviews

    Working at Booking.com

    4.610 ratings in total
    5
    7
    4
    2
    3
    1
    2
    0
    1
    0
    90%
    Rate salary as high or average
    90%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(10 ratings)
    Career development
    2.9(10 ratings)
    Benefits & perks
    3.8(10 ratings)
    Management
    3.4(10 ratings)
    Working environment
    4.0(10 ratings)
    Ratings for Booking.com are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 10 reviews sorted by most recent
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    most recent
    5.0
    Customer service
    Apr 2020
    1 to 2 years in the role, current employee
    Team work, solve problems fast and correctly
    The good thingsThe company has helped me to grow professionally by fast thinking work in team One of the things I like about the team is that they are great Some of the benefits that staff get to enjoy are enough)
    The challengesOne of the contributing factors to work stress is the most you will face on booking.com
    5.0
    Finance
    Apr 2019
    Good environment
    The good thingsVery healthy working environment, fantastic work life balance, talented people, good benefits
    The challengesImplements changes too quickly, no proper processes in place
    5.0
    Customer care
    Jul 2018
    Comfortable working environment
    The good thingsGood salary with commission. Free food and accommodation. Less working hours as compare to other hotel and restaurants. Someone can earn more by selling tour package to guests. Travel agencies also give handsome commission for referring customers to purchase tour package, entertainment shows or flight booking. Cooperative staff and supportive management.
    The challengesIn high season from November to February too much customers it's hectic four months because people come for winter holidays, Christmas and New years celebrations. Usually working hours are increase, weekly holidays decrease from four to two and load of work create extra stress. But overall it's good to learn load management, stress handling and maintaining quality services at peak hours.
    1 person found this helpful
    5.0
    CS
    May 2018
    Singapore1 to 2 years in the role, former employee
    A good place to be in!
    The good thingshey are very generous! And company based on Data which accurate to be fair to everyone.
    The challengesThe challenges are to keep up with changes every now and then with regards to the system
    5.0
    Business analyst intern
    Apr 2018
    1 to 2 years in the role, former employee
    Be Agile, Be Independent
    The good thingsBe Agile, Be Independent The good things Good work life balance Open opportunities Open communications Sharing updated processes and changes via company social media
    The challengesMany changes need to be agile System and processes changes Open more Partnership to smaller properties
    4.0
    Senior Credit Controller
    Mar 2018
    7 to 8 years in the role, current employee
    Be Agile, Be Independent
    The good thingsGood work life balance Open opportunities Open communications Sharing updated processes and changes via company social media
    The challengesMany changes need to be agile System and processes changes Open more Partnership to smaller properties
    5.0
    Accommodation Service
    Jan 2018
    Singapore3 to 4 years in the role, current employee
    A good place to be in!
    The good thingsThey are very generous! And company based on Data which accurate to be fair to everyone.
    The challengesThe challenges are to keep up with changes every now and then with regards to the system
    4.0
    CSE II
    May 2017
    Singapore3 to 4 years in the role, current employee
    Awesome
    The good thingsGreat colleagues worldwide.
    The challengesManagement Changes xx
    5.0
    Customer Service Ex
    Jan 2017
    Singapore1 to 2 years in the role, current employee
    Amazing
    The good thingsMulti-cultural colleagues from all over the world and also an opportunity to serve customers from all over the world.
    The challengesOur bonus is tied to customer satisfaction metrics.
    1 person found this helpful
    3.0
    Customer service executive
    Jun 2015
    Less than 1 year in the role
    Beautiful Fascade
    The good thingsGood friends, good trainer.
    The challengesToo rigid. Team leaders and managers too stiff and not that friendly. Other incumbents like to form cliques.
    1 person found this helpful
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