Central Provident Fund Board
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    Central Provident Fund Board
    (24 reviews)
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    Company Reviews

    Working at Central Provident Fund Board

    3.724 ratings in total
    5
    3
    4
    15
    3
    2
    2
    3
    1
    1
    92%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(24 ratings)
    Career development
    3.0(24 ratings)
    Benefits & perks
    3.3(24 ratings)
    Management
    3.1(24 ratings)
    Working environment
    3.6(24 ratings)
    Diversity & equal opportunity
    3.5(2 ratings)
    Ratings for Central Provident Fund Board are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 24 reviews sorted by most recent
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    4.0
    Temp customer service officer
    Oct 2024
    Maxwell Central RegionLess than 1 year in the role, former employee
    Great working environment
    The good thingsTraining and good support from management
    The challengesCovid cautious need to attend to members need.
    2.0
    Customer Service Call Centre Representative
    May 2024
    Central Region1 to 2 years in the role, former employee
    not pleasant but learnt alot
    The good thingslearn alot. however future employers don't seem to "see" how complicated a customer service work involves. thankfully built a decent amount of good colleagues
    The challengesabout half of the superiors or more were not capable. zero career advancement opportunities. backend seem relatively unproductive compared to call centre having to constantly be extremely productive
    5.0
    IT support
    Jan 2023
    Singapore1 to 2 years in the role, current employee
    Thankful for the opportunities
    The good thingsUnderstanding superiors and great colleagues!
    The challengesNeed to have consistent and great communication, so everyone will be on the same page.
    2.0
    Manager
    Jun 2022
    Less than 1 year in the role, former employee
    Work culture and management could be improved
    The good thingsPay are better compared to other government and statutory boards.
    The challengesUnclear directions, processes and frequent re-organisation. Staff perks could be improved.
    4.0
    Executive
    Feb 2022
    Singapore1 to 2 years in the role, former employee
    Decent workload and work-life balance
    The good thingsA classic statutory board where you enjoy great bonus structure and the workload is not overbearing. Colleagues are great in general as well. Nice office with only the basic products provided in pantry. Conveniently located at Novena Square, where you can commute to work just via train.
    The challengesDifficult to get job promotions as the public service will look at your educational qualifications. Promotions do occur but pay increment will stagnate the longer you stay. Recommend to only join if you are seeking for a job that you can work till you retire. If you prefer a job with more growth opportunities, you should consider other jobs and maybe in the private sector.
    4.0
    Customer service
    Aug 2021
    Singapore7 to 8 years in the role, former employee
    A great place to build up self-confidence.
    The good thingsEmployer is kind and able to grant flexi-hours work schedule to those who need it
    The challengesMeeting all kinds of people. Some can be difficult to handle.
    1.0
    IT consultant
    May 2021
    1 to 2 years in the role, former employee
    Self-Centered Management, Toxic workplace
    The good thingsThe office is near the train station.
    The challengesToxic culture in the workplace, peers are not helpful for fear of their own rice bowl. Middle managers only have the 'power' to critic English grammar, which confuses everyone else. Upper management is cautious in everything and therefore nothing gets done.
    5.0
    Administrative Support Staff
    May 2020
    Less than 1 year in the role, former employee
    Fruitful and friendly workplace
    The good thingsThe seniors and supervisors at the workplace were extremely patient and were more than willing to share their knowledge.
    The challengesDid not really experience any negative challenges while working at the company. This could be due to the fact that my stint there was short.
    1 person found this helpful
    3.0
    Executive
    Nov 2019
    5 to 6 years in the role, former employee
    Average Working Environment
    The good thingsWork Life Balance
    The challengesSlow progression for executives.
    1 person found this helpful
    4.0
    Assistant manager
    Jun 2019
    Singapore
    Great working environment and family oriented organisation
    The good thingsHave lots of staff benefits and great working environment
    The challengesThe changes and demand from the members
    4.0
    Customer service officer
    May 2019
    Less than 1 year in the role, current employee
    Interesting Experience
    The good thingsPart time Job is straight forward. Had a pleasant experience.
    The challengesThe members can be a little challenging to assist.
    4.0
    Data entry
    Jan 2019
    3 to 4 years in the role, former employee
    Data Entry fast speed numerics
    The good thingsGreat teamwork and co operation
    The challengesFast speed and clear work ontime due to efficient teamwork
    4.0
    Customer Service Officer
    Jan 2019
    1 to 2 years in the role, current employee
    Great environment to learn CPF schemes and deal with difficult members
    The good thingsUnderstanding and caring superiors, family oriented culture at Woodlands Branch Service Centre and cultivate great teamwork with fellow colleagues. OT rates x 1.5 applies. Need to be ready by your respective work stations by 8am before the doors open to the public and can end work on the dot at 5pm. Very good pay and quite easy for a temporary contract job.
    The challengesNo career progression, it's only a monthly extendable contract job. No bonus. If worked for at least 3 mths, will have medical leave but can only claim up to $15 per month. Need to work at least 1 year to get 7 days AL. Standard routine everyday, work gets boring and stagnant. Need to learn how to handle difficult/unreasonable members, be patient with elderlies.
    1 person found this helpful
    4.0
    Executive
    Sep 2018
    1 to 2 years in the role, current employee
    Great
    The good thingsHelpful colleagues Work-life balance (for executives) Management is open to ideas and improvement. Materials are always available for operational needs.
    The challengesDealing with nasty customers (e.g. bully through telephone and emails) Routine duties
    4.0
    Temporary staff
    Jun 2018
    Less than 1 year in the role, former employee
    Decent working environment
    The good thingsFriendly colleagues if you are a good worker. The working requirements depend on the branch you work at. I've worked at two different branches, and both are slightly different in the way they handle things. However, CPF content are the same. OT is rare, but you are paid for it as long as the officer in charge allows. This means higher salary sometimes, which is a nice bonus. Nice OICs will also make you feel like a part of the CPF family and make the place really enjoyable to work at. However, this depends on which OIC is assigned and which branch you are located at.
    The challengesDue to the difference in work duties depending on the branch you are allocated, the work experience may vary. In some places, you will need to shoulder more responsibilities compared to working in another branch depending on how much the officer in charge of the temporary staffs are willing to protect you when you make mistakes. The other temporary staff are those that you will work the most with, other than your officer in charge. Thus, every month's working environment may change due to the change in colleagues, for better or worse.
    1 person found this helpful
    4.0
    IT
    Dec 2017
    3 to 4 years in the role, current employee
    So far the best company worked in...
    The good thingsGreat colleagues around, teamwork and supportive management and bosses.
    The challengesStress level can be quite high and future career prospects are quite low.
    4.0
    Customer Service Supervisor
    Nov 2017
    Singapore
    Continuous learning environment
    The good thingsFriendly colleagues, good office facilities
    The challengesCustomers and changing Govt policies
    4.0
    Customer Service + Admin Assistant
    Jun 2017
    Less than 1 year in the role, former employee
    A good exposure and experience for a short term job
    The good thingsThe staff were very nice and guided you alot.
    The challengesLearning how to manage customer's demands and expectations
    5.0
    Recovery Department
    Jan 2017
    1 to 2 years in the role, former employee
    Massive communication skills over the phone.
    The good thingsmany activities been held to enable communications and know your colleagues. Work life balance and a healthy lifestyle encouraged by the board.
    The challengesMany enforcement work to be done to protect the rights of singapore citizens. Handle all case with fairness.
    1 person found this helpful
    4.0
    Accounts & admin assistant
    Dec 2016
    Less than 1 year in the role, current employee
    Wonderful experience
    The good thingsFriendly and cooperative environment
    The challengesThe type of people that you may not like. Very subjective. Depends on individuals.
    2.0
    Customer relations manager
    May 2016
    1 to 2 years in the role, current employee
    Planning role at CPF
    The good thingsNice office, especially for top management.
    The challengesTop down approach, bureaucratic. Hours can be very long. Timeline can be unreasonable. Many times, work need to be rushed over the weekend so that it be presented early to the bosses so that they have ample time to review. Generally, the people at the mddle mgr slough alot harder than the top.
    3.0
    Manager
    Jul 2015
    Singapore1 to 2 years in the role, former employee
    Central Provident Fund Board
    The good things1) Work Life Balance for some departments and staff 2) Decent Salary 3) Board activities throughout the year
    The challenges1) Too hierarchical; Many layers of management 2) Performance gradings may not be directly link to merits 3) Endless meaningless meetings with no outcome
    1 person found this helpful
    4.0
    Executive
    Jul 2015
    Singapore
    Experience
    The good thingsGiven adequate opportunities to explore and take on different work scope, beneficial to building up my experience in this field. Good working colleagues and supportive boss. Work-life balance.
    The challengesToo many re-organization done within a year spear headed by the senior management causing too many readjustment need to be done on the ground level and staff has to do many adjustment from time to time so as to re adapt etc due to the restructure.
    4.0
    Board admin assistant
    Jul 2015
    1 to 2 years in the role, former employee
    the experience
    The good thingsWork life balance
    The challengesVery hierarchy
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