Convergys
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    Convergys
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    Company Reviews

    Working at Convergys

    4.1201 ratings in total
    5
    80
    4
    75
    3
    31
    2
    15
    1
    0
    84%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(201 ratings)
    Career development
    3.8(201 ratings)
    Benefits & perks
    3.8(201 ratings)
    Management
    3.7(201 ratings)
    Working environment
    4.1(201 ratings)
    Ratings for Convergys are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 202 reviews sorted by most recent
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    5.0
    Customer Service Representative
    Aug 2020
    3 to 4 years in the role, former employee
    A company which knows how to balance work and life.
    The good thingsI enjoyed working in this company because it really knows how to take good care of its employees aside from the salary and incentives that they are getting. There are movie tickets during employee appreciation month and an annual year end party. They never fail to make their employees feel valued.
    The challengesI think working in this company overall is fine. It just depends on the person if he or she is still enjoying the job or not anymore.
    5.0
    Technical Associate
    Dec 2018
    Less than 1 year in the role, current employee
    It is my pleasure working at Convergys India
    The good thingsGood about this Company is "Rotational Shifts, High Quality customer service and Long Working Hours make you enough capable to work in any company without any hesitation for Working Hours, Quality Service etc."
    The challengesControl over Local Language used by Co-Workers during Work. Reward Employees for their Hard work in a satisfying way.
    5.0
    Sales associate
    Feb 2018
    3 to 4 years in the role, former employee
    VERY NICE ENVIRONMENT
    The good thingsThey give me good training and experience every time also with a good mentor teaches me allot about the role to be more confident and well rounded as employee.
    The challengesnone
    5.0
    Technical support representative
    Jan 2018
    5 to 6 years in the role, former employee
    Awesome
    The good thingsEnvironment. Happy people. Team work
    The challengesAt the beginning it was transportation to get there.
    5.0
    Escalation support unit
    Jun 2017
    3 to 4 years in the role, former employee
    Good
    The good thingsFun and youll meet diff priple which is challenging for me
    The challengesNone,or maybe some of the bosses who has their favorites
    5.0
    CSA
    Mar 2017
    good opportunity
    The good thingsGreat!
    The challengesnone
    4.0
    IT technical support
    Nov 2016
    Less than 1 year in the role, current employee
    Awsome
    The good thingsPositive environment
    The challengesSalary
    3.0
    customer service agent
    Jul 2015
    1 to 2 years in the role, former employee
    great to find companies
    The good thingsreliable and fast getting hired.
    The challengesa little late but its okay
    5.0
    Customer service representatives
    Jul 2015
    Less than 1 year in the role, former employee
    Simply the best
    The good thingsTrainers were so supportive. Living far away from home makes you feel at home. Young and old join together to give you support so as not to feel down during your failures at the workplace. The training area and the workplace are so fascinating, seemingly its just a fun place to work. My trainers John Chua and Ariel were great individuals who are perfect to listen and learn.
    The challengesSince this was first customer service, i had difficulty in listening to my customers and doing multi tasking most especially if you have a time frame to finished it off. Yet as I go along, I was slowly able to cope up with it due to the great teaching that was shared by trainers, om's an tl's.
    4.0
    Customer service representative
    Jul 2015
    Less than 1 year in the role, former employee
    Working as a call center
    The good thingsSalary and environment
    The challengesShifting Overtime Customers
    5.0
    Technical support
    Jul 2015
    Less than 1 year in the role, current employee
    Enjoy Better
    The good thingsNice and good looking people to work with, good management, cheerful environment! Company has a lot of activities and programs that helps relieves stress. The moment you enter the door, you will see a cheerful smile of an employee from facilities to management. What more can I say, \"Enjoy Better! \". The company will truly lead you to somewhat & something better if you are aiming for career growth!
    The challengesEvery new chapter is a challenging part of staying in the company, Everything that it is new is quite a big challenge.That difficulty can somewhat turn to happiness once you know what the company can bring to you in your career and life! Challenges is always in the beginning so don't stop and always believe in yourself! .
    4.0
    customer Service professional
    Jul 2015
    1 to 2 years in the role, former employee
    Will miss CVG
    The good thingsI love the company itself, the perks and privileges. The support. My team and my work mates Their vision on how to make things better for the customers
    The challengesThe challenge is the account that I've been into. My manager is not good with time management and we tend to feel bad about it.
    5.0
    Customer service agent
    Jul 2015
    Less than 1 year in the role, former employee
    customer service
    The good thingsHaving a good co worker and manager and also the team leader
    The challengesWhen i need to help my customer to trouble shoot in the cable box.
    4.0
    Product trainer
    Jul 2015
    7 to 8 years in the role, current employee
    Convergys 4 Review
    The good thingsCVG 4 is good on process - they are very organize. Culture inside is pretty laid back - which was somehow inherited from Stream Global Services.
    The challengesGiving out of incentives may have to be improved. Most employees are feeling somehow less appreciated. Extra curricular activities also needs improvement - this is for the company to promote the work life and balance mindset.
    5.0
    Sales and Service Representative
    Jul 2015
    3 to 4 years in the role, former employee
    Great company
    The good thingsThe benefits and the policies are good. It provides equal opportunity for its employees. The employees are well taken cared of. The company itself is very stable. The facilities are good. The leaders are effective and knowledgeable. The pay is good. There are family outings which are all expense paid by the company. There's even education support for you and your dependents.
    The challengesAdditional trainings for career growth would be very helpful
    4.0
    Customer sales representative
    Jul 2015
    1 to 2 years in the role, former employee
    Based on experience
    The good thingsThe company has a very good working environment. Team leaders were trained how to handle agents and how to make them feel good despite bad calls. There was also no trace of crab mentality, instead, the team is helping each other to make a sale.
    The challengesLeaders should also mind their words toward their agents. The TL that I had before coached me at the parking lot while she's smoking. I was really embarrassed because she is scolding me while pointing at her finger at me. There were people looking at us and she doesn't care. I knew that she's just like that but I found the experience too much so I resigned.
    5.0
    team leader
    Jul 2015
    5 to 6 years in the role, current employee
    team leader
    The good thingsEverything!
    The challengesNone
    5.0
    customer service representative
    Jul 2015
    Less than 1 year in the role, former employee
    Awesome company
    The good thingsProvide employees with the right training. Training Rooms Are Conducive For learning. Performance incentive are great. They Value their Manpower. Awesome Management.
    The challengesPersuading Customer When It Comes To Sales.
    4.0
    Associate IT Tech. Support
    Jul 2015
    Less than 1 year in the role, current employee
    Great company
    The good thingsGreat colleagues! Nice working environment.
    The challengesPay disputes are hard to manage
    4.0
    agent
    Jul 2015
    very challenging
    The good thingsGood place/environment, kind people and helpful management
    The challengesAdjustment of time and team management
    4.0
    Customer Service Associate
    Jul 2015
    Less than 1 year in the role, former employee
    The best company you should work with.
    The good thingsThe trainer and fellow co-workers in the account i handled before were so friendly and approachable. The policy is strictly implemented and the company is well established. I really can tell that it was the best company above the rest. i'm very thankful to become a part of this growing company.
    The challengesThe most challenging part is to be hired as a newbie in the industry. regardless of my age and educational attainment, they will be the one who will bring out the best in every individual. The trainer never stopped helping us during our training and even if the production floor.
    4.0
    Technical Chat Support
    Jul 2015
    1 to 2 years in the role, former employee
    CVG
    The good thingsThe working environment is fun. Culture of the company itself is very competitive, in a way that you can still able to balance a work-life kind of lifestyle.
    The challengesAccount management has been the challenge for me throughout my stay with the company. Especially when they're demanding OTs. For me, it'll not make an employee productive, rather than exhausted.
    4.0
    Customer service
    Jul 2015
    Work experience
    The good thingsThey have on time pay and great staff management.
    The challengesImprove performances to get better and excellence service
    2.0
    Csr
    Jul 2015
    3 to 4 years in the role, former employee
    Experience
    The good thingsGood freebies and allowance
    The challengesBetter management
    5.0
    Floor Leader
    Jul 2015
    5 to 6 years in the role, former employee
    Great company!
    The good thingsthe internal processes are well established. A very big and tested company.
    The challengesScheduling
    5.0
    csr
    Jul 2015
    Less than 1 year in the role, former employee
    convergys for life
    The good thingsgood working environment, intensive training , great people and good benefits and compensation.
    The challengesi should have performed well
    4.0
    Floor Assistant III
    Jul 2015
    3 to 4 years in the role, current employee
    Great company
    The good thingsCareer growth and benefits
    The challengesSlightly higher salary appraisal
    5.0
    csr inbound
    Jul 2015
    good experience
    The good thingsconvergys was able to provide me the benefits that i was looking for .management and recruiters are very nice and approachable.even my team leader is very approachable and kind to his agents.
    The challengesthere are times that you will encounter challenges but that will be very minimal as you would find the working environment very happy and all the people around you is very jolly.
    4.0
    CSR
    Jul 2015
    3 to 4 years in the role, former employee
    Convergys
    The good thingsWorking environment is fun. Management is very pro-employee. Always thinking of what they can do to make their people stay. High possibility of reaching goals with the help of everyone. Has their own Building. Assures every one's safety and security. Provides great incentives and benefits. Work/life balance.
    The challengesCould've offered more competitive salary. That's all I can think that will make people leave...
    4.0
    Coder
    Jul 2015
    11 to 12 years in the role, current employee
    Firm but fair company
    The good thingsThe company acknowledges and upholds ones diversity and beliefs. They give credit where credit is due . promotion is easy as long as you are hardworking
    The challengesSome programs are too lenient to a fault
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