Delta Air Lines
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    Delta Air Lines
    (15 reviews)
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    Company Reviews

    Working at Delta Air Lines

    4.715 ratings in total
    5
    12
    4
    1
    3
    2
    2
    0
    1
    0
    93%
    Rate salary as high or average
    80%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(15 ratings)
    Career development
    4.1(15 ratings)
    Benefits & perks
    4.5(15 ratings)
    Management
    3.6(15 ratings)
    Working environment
    3.9(15 ratings)
    Diversity & equal opportunity
    2.0(1 ratings)
    Ratings for Delta Air Lines are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 15 reviews sorted by most recent
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    3.0
    Customer Experience Specialist
    Dec 2023
    East Region1 to 2 years in the role, former employee
    enjoyed working but work pressure too much to handle
    The good thingsflight benefits, awesome colleagues
    The challengesmicromanagement at its peak as informed by mgmt
    5.0
    Customer service specialist
    Nov 2023
    SingaporeLess than 1 year in the role, current employee
    Really knows how to take care of their staffs and customers
    The good thingsI really love that they care about Staff and we have ample of benefits and the Managers care for us like Jobgrowth, our mental wellcbeing etc
    The challengesMy first time in a call centre takes time to learn but there are seniors and mentors to guide us along if we encounter any issues.
    5.0
    Team leader
    Apr 2023
    9 to 10 years in the role, current employee
    Great culture, great leaders and great perks!
    The good thingsGreat culture, with much emphasis on Diversity, Equity & Inclusion. Great leaders to support us employees Great perks! Discounted and free travel benefits!
    The challengesVery fast paced, and too many changes that it can be difficult to keep up. I guess it’s normal in the airline industry. Work can be stressful as we are in the customer service line of business so it can be challenging.
    5.0
    Operations
    Nov 2022
    Singapore
    The best company I have ever worked for.
    The good thingsDelta Air Lines is very people oriented and this is crucial for your daily sanity at work.
    The challengesMeeting deadlines. But manageable with proper time management and prioritisation.
    5.0
    Customer service specialist
    Aug 2022
    Singapore1 to 2 years in the role, former employee
    A great company that will make you feel home
    The good thingsVery good welfare and has a lot of healthcare benefits. Always has team activities for team bonding!
    The challengesThere might be calls that we cannot control the situation be it a sad or frustrating call. Less time to talk with colleagues due to call centre duties
    5.0
    Customer representative
    Jan 2021
    Paya Lebar East Region3 to 4 years in the role, current employee
    Learning opportunities.
    The good thingsThe company I’m working for give good benefits.
    The challengesThe challenges working for this company is the shift hours.
    4.0
    Customer experience specialist
    Aug 2020
    7 to 8 years in the role, current employee
    Connect customers via phone
    The good thingsGood leader and communication Always supportive
    The challengesEverything can be done better with more discussion
    3.0
    Customer service specialist
    Jul 2020
    3 to 4 years in the role, current employee
    interesting, challenging
    The good thingsoffice hours, some great colleagues, travel perks benefits
    The challengesanswering calls non stop most of the time without given extra time to breathe, finding different alternative routings for passengers if flights were cancelled or reschedule .
    5.0
    Airport Customer Service
    Mar 2020
    9 to 10 years in the role, former employee
    Wonderful and great experience.
    The good thingsWe work together to achieve goals.
    The challengesThe company has helped me to grow professionally by sending me to oversea for various courses.
    5.0
    Customer service
    Oct 2019
    7 to 8 years in the role, former employee
    Top notch service quality provider.
    The good thingsMeeting and interacting with customers. Meeting customers travel needs and expectations. I like the work environment and I prefer working night shifts.
    The challengesIrrigular operations and flight cancellations. System outage and office politics.
    5.0
    CES
    Feb 2019
    1 to 2 years in the role, former employee
    More than you expect call center
    The good thingsAlways having events. Open door policy. The longer you stay the higher your salary. Can travel in standby.
    The challengesIf you like talking to customers than this job is for you
    1 person found this helpful
    5.0
    airline ticketing
    Jul 2017
    Singapore1 to 2 years in the role, current employee
    Best opportunity
    The good thingstravel benefits flight discounted tickets more than 100 airlines.
    The challengeslistening the complaint
    5.0
    Maintenance Service Manager
    Jul 2015
    Benefits with Delta Airines
    The good thingsOur great benefits with Delta Airlines is our flight benefits. My family and I can fly with Delta Airlines anywhere in the world and we can be seated in World Business Class or First Class as long as there are seats available. Even though I am already retired, my family and I have a lifetime trip pass.
    The challengesThe challenging or difficult part that went to the company here in Manila Philippines was when they reduced the flight here in Manila. From two times a day, they reduced the flight to only once a day. So the company decided to restructure its operation to meet the requirements of competitive business. As a result, they have to downsized its operations and they offer early retirement .
    1 person found this helpful
    5.0
    Aircraft technician
    Jul 2015
    7 to 8 years in the role, former employee
    Aircraft technician
    The good thingsComaraderie
    The challengesClassroom training rotation
    5.0
    Airline reservations agent
    Jun 2015
    3 to 4 years in the role, former employee
    Best ever
    The good thingsFriends, trainers, regional director, operation manager, team leaders, team managers, a lot of activities and events. Discounted travels, visits to different offices.
    The challengesNothing much, except US and local offices Quality team ought to standardised. Penalising staff unnecessarily that causes concerns.
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