dnata Airport Services
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    dnata Airport Services
    (68 reviews)
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    Company Reviews

    Working at dnata Airport Services

    3.868 ratings in total
    5
    32
    4
    14
    3
    8
    2
    6
    1
    8
    76%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(68 ratings)
    Career development
    3.5(68 ratings)
    Benefits & perks
    3.4(68 ratings)
    Management
    3.3(68 ratings)
    Working environment
    3.9(68 ratings)
    Diversity & equal opportunity
    3.5(4 ratings)
    Ratings for dnata Airport Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 68 reviews sorted by most recent
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    3.0
    ICA CUSTOMS ASSISTANT
    Nov 2025
    Changi Airport East RegionLess than 1 year in the role, current employee
    Experience is learnt how to differentiate the DG cargo and passenger passport from different world
    The good thingsMe enjoy meeting people, meet all kind of passenger from different world , learnt a lot greeting passanger, give customer Services to them.
    The challengesHope can improve in more staff to work in one terminal wing.
    4.0
    Aircraft Load Controller
    Sep 2025
    Changi Airport East Region1 to 2 years in the role, former employee
    Only join if you're desperate, like someone had mentioned earlier or if you have no prior experience. 12, 13, 14 hrs shifts x6 per week is not sustainable and do not align with compensation. Your off day may also be shortened due to shift change (Night shift eats into your off and you start a morning shift the next day). However, I would say it's better to join load control / flt ops than cust svcs.
    The good thingsThere is a strong sense of teamwork and camaraderie in flight ops/load control dept. Lots of OT and a good starter for those new to the workforce/industry. You will get to learn the basics of the aviation scene in Singapore Changi. Lots of old timers you will gain experience from and every day comes with different interesting situations so you won't really get bored easily.
    The challengesLack of manpower, management sometimes refuses to increase headcount (which is common in the industry and not only happening in dnata), lack of transport during times where travelling to aircraft is required, they are not purchasing more vehs. Be prepared to hitchhike/walk from office to aircraft site plus work at least 12/13hrs everyday.
    1 person found this helpful
    2.0
    Supervisor
    Sep 2025
    Changi Airport East RegionLess than 1 year in the role, former employee
    Avoid. The company is still stuck in the year 2000. Unwilling to change practices and mindset. A very peculiar culture.
    The good thingsThere's not much to like about this place.
    The challengesPetty and snide remarks from older staff. Backwards mentality of older staff. Outdated equipment and facilities. Bias and favoritism shown by mid management. Unhelpful HR that doesn't reply to messages and always deflects any enquiries.
    1 person found this helpful
    5.0
    Van Driver
    Mar 2025
    Changi Airport East RegionLess than 1 year in the role, current employee
    3 year experience in Changi airport
    The good thingsI like wrk in Changi airport..
    The challengesDon't want take mc then don't like leave..
    5.0
    Service staff
    Nov 2023
    This in dream company
    The good thingsBecuse i meet every day new people
    The challengesI am not abbale for this question
    5.0
    Customer service agent
    Oct 2023
    Tampines East RegionLess than 1 year in the role, former employee
    I got a lot of international airline experience
    The good thingsVery friendly environment and happy working area.
    The challengesI don’t have time to thinking about this working area bcoz I very happy to work this environment.
    1.0
    HR & admin
    Sep 2023
    Less than 1 year in the role, current employee
    Bad management and bad culture
    The good thingsthe only good thing is Staff ticket and AWS
    The challengesVery bad culture and management. bad staff welfare in office, nothing you can find in pantry but only water. MNC company with Family business way. The company even want to cut electricity by reducing lighting, aircond, and toilet water control etc.
    2 people found this helpful
    5.0
    Team member, operation department logistic aiside
    Jul 2023
    Emirates flight catering( Ekfc) dubai, Airside logistic (operation) department
    The good thingsVery interesting is a airport catering job.. Feeling good, better salary, good facilities, salary, safety.
    The challengesResponsibility is a very very important, & carefully job, looking safety, think about own company.
    1 person found this helpful
    5.0
    Heavy equipment mechanic
    May 2023
    5 to 6 years in the role, former employee
    Driver for heavy track driver
    The good thingsExperience the Dubai
    The challengesPurewal transport llc
    5.0
    Customer service
    Apr 2023
    Singapore1 to 2 years in the role, former employee
    Good experience and opportunities.
    The good thingsGood exposure to new experiences
    The challengesGood experience and exposures for duties.
    5.0
    Product and process Manager
    Apr 2023
    Great experience with new challenges and opportunities to learn
    The good thingsCapacity to invest in new ventures and automation
    The challengesStressful and time bound
    1.0
    loadcontrol
    Jan 2023
    9 to 10 years in the role, former employee
    world best airport , poor management
    The good thingsgot saying if u carry balls u will go up, exactly what happens in this company. if u carry balls u can go up if not sit in same chair for for 40 years even after showing outstanding performance , may be they give u 10-50 dollars of NTUC vouchers . worst staff appreciation and poor management. but people hold on here jus for passion and friends.
    The challengeseveryday is challenge . worst shift timing , long working hours and spilt off rest days .
    5.0
    Customer service agent
    Nov 2022
    Happy to work with the company
    The good thingsHr very good job.hr always listen to everyone..
    The challengesGood work environment
    2.0
    Cargo agent
    Nov 2022
    Less than 1 year in the role, former employee
    I have a experience of 2 years in airport department
    The good thingsThe cargo agent post is very well
    The challengesI'm not facing any challenges
    5.0
    Chef
    Nov 2022
    1 to 2 years in the role, former employee
    Provide something useful
    The good thingsHealthy working environment
    The challengesStay focus at all times
    5.0
    Line trainer
    Nov 2022
    Singapore9 to 10 years in the role, current employee
    Awesome and nice people
    The good thingsBenefits of travelling and meeting people from all walk of life , experience meeting people from other countries
    The challengesWorking hours and training freshly new staff to be competent in handling passenger and be the best ground handler
    1 person found this helpful
    4.0
    Load control
    Oct 2022
    Singapore7 to 8 years in the role, current employee
    calculates aircraft weight, balance and performance data for takeoff and landing
    The good thingsAble to learn something new , course provided
    The challengesFacing different challenges every day , due manpower issues need to handle number of flight in the same time
    1 person found this helpful
    4.0
    Customer service agent
    Sep 2022
    Changi East RegionLess than 1 year in the role, former employee
    Customer service agent
    The good thingsI’m hard working and kind person I’m working sincerely I like helping anyone
    The challengesI have a no money So please send visa and air ticket
    5.0
    Retail sales assistant
    May 2022
    1 to 2 years in the role, former employee
    Sales assistant with Dubai duty free company
    The good thingsWorking with different nationalities also with a team helping people also satisfied them being a part of company success
    The challengesEvery challenge have solution with patience happiness flexibility managing time like punctuality also with braveness
    4.0
    Aircraft Cleaner
    Apr 2022
    Many facilities are provided while working in this company
    The good thingsDrive, Sports, Cooking, Technical, Mechanical
    The challengesCommunication challenges. ... Low employee engagement and motivation. ... Difficult people and rigid hierarchies. ... Lack of conflict resolution. ... Lack of skill development and professional growth.
    5.0
    Equipment operator
    Mar 2022
    It was great experience
    The good thingsI learned alot from while working in dnata
    The challengesDnata i one of the best air services provider.
    5.0
    Forklift driver
    Sep 2021
    current employee
    Equipment Operator Cargo all Uld loading offloading
    The good thingsSafety quality no error time to before
    The challengesSafe secure and affecent time to before
    3.0
    Customer service officer
    Aug 2021
    Changi Airport East Region5 to 6 years in the role, former employee
    Bad management, bad work culture, nice work environment(airport)
    The good thingsMeet fun people, nice airport working environment, you get to work overtime to earn more, culture diversity, access to pantry
    The challengesManagement doesn't recognise your effort and lazy people get recognised that's why the turnover rate is high as management did nothing to improve it. Work culture, how some of the superior treat their staff, meet some unreasonable airline representatives with no emotional control. Basic salary is very low and very slight increment, slow career progression, you might expect no bonus.
    1 person found this helpful
    5.0
    Manager
    May 2021
    Changi Airport East Region9 to 10 years in the role, former employee
    Challenging motivating
    The good thingsLearn and experience handling difficult passengers and situations.
    The challengesMeeting difficult passengers and solving the issues successfully.
    5.0
    Guest service agent
    May 2021
    I have experience in handling a aircraft
    The good thingsI have enjoyed my life in aviation in which interacting with people and achieving the targets and respect towards the customer service
    The challengesI don't like politics and I don't like people who don't know the work which they do and I don't like the way of the behaviour of they talk in rude
    5.0
    Customer service
    Feb 2021
    SingaporeLess than 1 year in the role, former employee
    Great experience to work at Changi Airport
    The good thingsWill meet diff type of international passengers as well as staff
    The challengesLess pay with lots of efforts
    5.0
    Ramp Operations
    Jan 2021
    Well trained to manage the duty
    The good thingsTime management, setting priorities, safety awareness
    The challengesRevenue, smart business and cost effective manpower
    1.0
    Equipment operator
    Dec 2020
    Former operatot in oman airport as a swissport company.
    The good thingsFor me its appreciate to enjoy the company even i never work the counrty i think all the people there is friendly and humble thats is my opinion..
    The challengesSo far i never to start work in this company and i believe i will never say that im not enjoying..i asure this is not my character iwant to work work until contract finish or more
    2.0
    Executive
    Nov 2019
    Singapore3 to 4 years in the role, current employee
    Bad management = poor decisions
    The good thingsDepartment I am in has a very good reporting officer. Very supportive of our actions and tasks, sincere and empowering.
    The challengesNo progression, no increment, poor facilities and equipment. Frequently changing senior management who do not know the true situation on ground. No proper motivators and efforts taken to retain and promote talent in the company.
    3 people found this helpful
    5.0
    HSSEQ
    Oct 2019
    current employee
    Never dull at dnata
    The good thingsThe people in the teams
    The challengesNo significant challenges.
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