dnata Airport Services
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    dnata Airport Services
    (68 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Website

    dnata Airport Services

    Industry

    Airlines/Aviation

    Specialities

    Airlines, Cargo service

    Company size

    1,001-5,000

    Primary location

    50 Airport Boulevard Singapore 819658
    dnata is a leading global air and travel services provider. In Singapore, the company serves more than 50 airline customers with a team of 1,500 highly-trained employees, offering ground handling, cargo, and flight catering services at Changi Airport.Our teams proudly enhance our customer airlines' reputation by projecting an image of efficiency, quality, and reliability to their passengers while providing world-class services.We invite energetic individuals to join dnata for an exciting and fulfilling career in aviation across numerous job functions.

    Jobs at dnata Airport Services

    Based on your search activity

    Customer Service Manager

    at dnata Singapore Pte Ltd
    Changi, East Region
    Responsible for leading end-to-end airport customer service operations, ensuring excellence in service delivery and operational efficiency.
    Responsible for leading end-to-end airport customer service operations, ensuring excellence in service delivery and operational efficiency.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    5d ago
    5d ago

    Executive Support & Project Coordinator

    at dnata Singapore Pte Ltd
    Changi, East Region
    This role serves as a key coordination support to leadership, ensuring smooth day-to-day operations through managing schedules, travel, expenses, etc.
    This role serves as a key coordination support to leadership, ensuring smooth day-to-day operations through managing schedules, travel, expenses, etc.
    classification: Administration & Office SupportAdministration & Office Support
    27d ago
    27d ago

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    Reviews overview

    3.868 ratings in total
    5
    32
    4
    14
    3
    8
    2
    6
    1
    8
    76%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends

    What’s it like working at dnata Airport Services?

    AI summary of recent reviews

    Working at dnata Airport Services offers valuable opportunities to engage with diverse cultures and work in a team-oriented environment. Employees particularly appreciate the chance to learn about the aviation industry and gain experience from seasoned colleagues, while working in an environment that promotes strong teamwork and camaraderie.

    However, there are several operational challenges that employees face, including concerns about insufficient staffing levels and limited career progression. The work environment can be demanding with long hours and shift work, and some employees express concerns about compensation levels and facility maintenance.

    Recent reviews

    3.0
    ICA CUSTOMS ASSISTANT
    Nov 2025
    Changi Airport East RegionLess than 1 year in the role, current employee
    Experience is learnt how to differentiate the DG cargo and passenger passport from different world
    The good thingsMe enjoy meeting people, meet all kind of passenger from different world , learnt a lot greeting passanger, give customer Services to them.
    The challengesHope can improve in more staff to work in one terminal wing.
    4.0
    Aircraft Load Controller
    Sep 2025
    Changi Airport East Region1 to 2 years in the role, former employee
    Only join if you're desperate, like someone had mentioned earlier or if you have no prior experience. 12, 13, 14 hrs shifts x6 per week is not sustainable and do not align with compensation. Your off day may also be shortened due to shift change (Night shift eats into your off and you start a morning shift the next day). However, I would say it's better to join load control / flt ops than cust svcs.
    The good thingsThere is a strong sense of teamwork and camaraderie in flight ops/load control dept. Lots of OT and a good starter for those new to the workforce/industry. You will get to learn the basics of the aviation scene in Singapore Changi. Lots of old timers you will gain experience from and every day comes with different interesting situations so you won't really get bored easily.
    The challengesLack of manpower, management sometimes refuses to increase headcount (which is common in the industry and not only happening in dnata), lack of transport during times where travelling to aircraft is required, they are not purchasing more vehs. Be prepared to hitchhike/walk from office to aircraft site plus work at least 12/13hrs everyday.
    2.0
    Supervisor
    Sep 2025
    Changi Airport East RegionLess than 1 year in the role, former employee
    Avoid. The company is still stuck in the year 2000. Unwilling to change practices and mindset. A very peculiar culture.
    The good thingsThere's not much to like about this place.
    The challengesPetty and snide remarks from older staff. Backwards mentality of older staff. Outdated equipment and facilities. Bias and favoritism shown by mid management. Unhelpful HR that doesn't reply to messages and always deflects any enquiries.
    Ratings for dnata Airport Services are shared as-is from employees in line with our community guidelines
    See all reviews
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