Hawker Pacific Aerospace
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    Hawker Pacific Aerospace
    Write a review
    Write a review

    Company Profile

    Company overview

    Industry

    Defence, Aerospace & Marine

    Company size

    51-100

    Primary location

    720 West Camp Road Singapore
    Hawker Pacific is one of the leading aircraft sales and integrated aviation solutions provider in Asia, Pacific and the Middle East and is one of the largest independent companies of its type in the region. Hawker Pacific represents some of the world’s leading aircraft manufacturers, including Beechcraft, Bell Helicopter, Diamond Aircraft and Mahindra Aerospace and actively trades used aircraft around the globe.Hawker Pacific’s product support activities include MRO, structural modification and support services to a wide range of fixed and rotary wing aircraft. Other services include aircraft and engine maintenance, repair and overhaul, special mission aircraft modifications, design engineering, avionics parts and service.Hawker Pacific is also Asia Pacific's premier fixed base operator (FBO) with a network of facilities in Sydney, Brisbane, Cairns, Singapore, Perth, Shanghai and Malaysia.Hawker Pacific holds the highest certification levels and accreditations including CASA, EASA and FAA certification, ISO 9001 Bureau Veritas accreditation, plus OEM customer / airworthiness approvals by 26 major global suppliers and civil and military regulatory authorities. These set the company apart from most others operating in the region, giving it a capacity to deliver complex special mission modifications for both civil and military customers.

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    Recent reviews

    5.0
    Customer Service Executive
    Mar 2026
    Seletar Aerospace Park North-East Region1 to 2 years in the role, former employee
    Builds strong problem-solving, communication, customer management skills
    The good thingsI’ve enjoyed the dynamic and people-focused nature of the work. Interacting with customers from diverse backgrounds has helped me build strong communication skills and taught me how to adapt my approach depending on each situation. I find it rewarding to turn challenging scenarios into positive outcomes, whether by resolving issues efficiently or simply ensuring customers feel heard and valued. Another aspect I’ve appreciated is the opportunity to develop problem-solving skills in a fast-paced environment. Each day brings different requests and challenges, which keeps the role engaging and pushes me to think critically and stay proactive. I’ve also enjoyed collaborating with internal teams, as it reinforces the importance of teamwork in delivering seamless service. Overall, what stands out most to me is the satisfaction of contributing to a positive customer experience and representing the company in a professional and reliable way.
    The challengesHandling multiple requests at once while maintaining accuracy and professionalism can be demanding, and at times it may lead to longer response times. Improving staffing allocation during busy periods or introducing more streamlined systems could help reduce pressure and improve turnaround time. Another challenge is coordinating with different departments to resolve customer issues. Delays can occur when information is not shared promptly or when processes are not fully aligned across teams. This could be improved by enhancing internal communication channels, setting clearer service-level agreements, and using integrated systems that allow real-time updates. Challenge of handling complex or dissatisfied customers, particularly when issues involve factors beyond immediate control, such as supply delays or operational constraints. Providing additional training in conflict resolution and empowering staff with more decision-making authority could help improve outcomes in such situations.
    1.0
    Not Willing to Reveal
    Mar 2018
    Singapore1 to 2 years in the role, current employee
    Bad Management
    The good thingsColleagues in department are nice - this is the only good thing
    The challengesManagement mindset is pretty outdated, there is no personal development, need to try very hard to handle in-balance feeling due to unfair employment
    1.0
    Anonymous
    Mar 2018
    Singapore1 to 2 years in the role, current employee
    Bad Management
    The good thingsGood, supportive, friendly colleagues.
    The challengesNo management support.
    Ratings for Hawker Pacific Aerospace are shared as-is from employees in line with our community guidelines
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