big discrepancy between management and the staffThe good thingsIf you do well at work and dont screw up, they will leave you alone for a while before they question your worth and pile on more work on you. Well, at least they leave you alone for THAT while.
The management cares about looking good on paper than actual performance. Making bosses happy takes precedence over productivity as well. it's one method if you want to survive long in this company
The challengesIf they could give more empowerment to their employees and have a bit more trust and faith. Especially for a customer service manager, empowerment is important, which is exactly what I lack.
Staff welfare was the one thing that they dont care about, in fact they were looking to cut what's already left to a minimum while the management perks are constantly increasing.