SAFRA National Service Association
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    SAFRA National Service Association
    (24 reviews)
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    Company Reviews

    Working at SAFRA National Service Association

    3.924 ratings in total
    5
    9
    4
    7
    3
    5
    2
    2
    1
    1
    92%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(24 ratings)
    Career development
    3.1(24 ratings)
    Benefits & perks
    3.5(24 ratings)
    Management
    2.9(24 ratings)
    Working environment
    3.8(24 ratings)
    Diversity & equal opportunity
    2.5(2 ratings)
    Ratings for SAFRA National Service Association are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 25 reviews sorted by most recent
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    1.0
    Senior Digital Marketing Associate
    Nov 2025
    Central Region2 to 3 years in the role, current employee
    Waste of time and money.
    The good thingsThere is nothing good here.
    The challengesEverything is old, broken or useless. Have to use your own tools and money to work or get things done, with no compensation. HR is rude and unhelpful. Pay is low and long working hours, eating into your PH and weekends.
    3.0
    Project Executive
    Oct 2025
    Central RegionLess than 1 year in the role, former employee
    Don’t try if you cannot commit to contract role because management won’t end up renewing you
    The good thingsbenefits to get free gym, otherwise not much benefits to expect in SAFRA as a whole.
    The challengesteam members are uncooperative, overly critical, or create unnecessary tension, it can make collaboration difficult and increase pressure during projects or reviews. slow increment, there’s barely teamwork help, too much rants and negative environment. depends who you’re working with and how you can handle the pressure and issues.
    2.0
    Executive
    Apr 2024
    West Region
    I am able to grow a lot by learning a great deal here.
    The good thingsIf you're lucky, you'll get good colleagues working with you.
    The challengesUnclear processes, leaders afraid to make decision, too many reports to prepare
    3.0
    Customer Service Officer
    Aug 2021
    Singapore5 to 6 years in the role, former employee
    It was a good company but now....
    The good thingsThe benefits are good. Some colleagues are nice and friendly. Flexible in working hours. Birthday leave, Performance Bonus, AWS and good medical benefits.
    The challengesToo much work is being pushed on us. Top management not listening to our feedback. So we cannot voice out. Meagre salary! No career progression even you work for more than 7 years—stagnant career. The company need to change the top management to the younger ones with brains and passion.
    3 people found this helpful
    4.0
    Project coordinator
    Sep 2019
    5 to 6 years in the role, current employee
    Good, depends on your boss
    The good thingsSupports Family Values, Work Life Balance. Great team support among my department.
    The challengesMembers benefits exceeds staff's. Very little staff benefits except entrances to gym and pool.
    1 person found this helpful
    5.0
    Admin officer
    Jun 2019
    3 to 4 years in the role, current employee
    Great Working Environment
    The good thingsStaff benefits are good. Great colleagues.
    The challengesNo career advancement, no conversion to permanent despite completing 2 years contract, fresh ideas can be easily shot down by upper management and late in progressing industry norms such as telecommuting.
    3 people found this helpful
    1.0
    Senior Executive
    Jun 2019
    High turnover rate
    The good thingsFree club facilities access for staff.
    The challengesRigid and stagnant culture could have led to turnover.
    3.0
    Gym Operations Executive
    Oct 2018
    3 to 4 years in the role, current employee
    Food for thought
    The good thingsGood place to learn corporate processes for junior executives.
    The challengesLoaded with too much work on top of a lot of work.
    4.0
    Assistant Manager, Membership Services
    Aug 2018
    7 to 8 years in the role, former employee
    Learnt a lot through job rotation
    The good thingsStable and established company
    The challengesNeed to write approval papers & minutes for meetings
    1 person found this helpful
    5.0
    Customer Relations Officer
    Jun 2018
    1 to 2 years in the role, former employee
    Good, Fabulous Management
    The good thingsStaff welfare is generously entitled and good training courses are conducted to help staff to improve and advance better working relationships with the internal and external situation of connection or networking with the public.
    The challengesIndependent, trust, friendly atmosphere. Good interactions with players and learn of real-life scenarios of successful and how Gambling can hurt one's family, achievement, lifestyle and wellbeings. Money temptations are vulnerable as fast earnings incomings.
    4.0
    Fitness Trainer
    Jun 2018
    3 to 4 years in the role, former employee
    Good benefit for staffs
    The good thingsGood staffs benefit. Good bonus depend on which department you are in.
    The challengestoo many changes to adapt. Members very demanding.
    4.0
    Project and events
    Jun 2018
    Singapore1 to 2 years in the role, former employee
    Friendly colleagues
    The good thingsSupportive supervisor, good working colleagues.
    The challengesLast minute changes
    5.0
    Project & Events Executive
    Jun 2018
    3 to 4 years in the role, former employee
    Good working experience!
    The good thingsFriendly colleagues and conducive work enviroment
    The challengesMore resources to help with peak periods
    5.0
    Project and Events Intern
    Nov 2017
    Less than 1 year in the role
    It was a good experience
    The good thingsManager was easy going and easy to talk to. things were always open for discussion and i learnt alot during the internship period at SAFRA Toa Payoh
    The challengesThere were many boundaries which is understandable for a government organisation
    5.0
    Membership services officer
    Oct 2017
    Less than 1 year in the role, current employee
    Fruitful and fun.
    The good thingsLove the people and opportunity
    The challengesWorkload and expectations
    5.0
    Customer service
    Sep 2017
    SingaporeLess than 1 year in the role, current employee
    Good
    The good thingsGood culture and benefits
    The challengesThe management sometimes need to be firm to complaint customers especially when it comes to the policies to standardize it.
    5.0
    Admin officer
    Jul 2017
    Less than 1 year in the role, current employee
    Great working there! The people are nice but the work are too overwhelming!
    The good thingsPeople are so nice and supportive :)
    The challengesNever-ending workload and stress
    5.0
    adventure trainer
    Jul 2017
    3 to 4 years in the role, current employee
    fun and enjoyable
    The good thingslearnt rope skills and facilitation
    The challengesmanaging large crowds
    2.0
    Business Services
    May 2017
    Messy Management
    The good thingsPerks of using the clubs and fun of organizing events
    The challengesToo many overlaps, messy management. Over-ambitious goals that are not not attainable and flip-flop of decisions
    1 person found this helpful
    5.0
    Web Editor
    Jan 2017
    Less than 1 year in the role, current employee
    Great environment for temps
    The good thingsFun and like-minded colleagues. Manageable workload.
    The challengesSatisfactory.
    4.0
    Membership
    Nov 2016
    3 to 4 years in the role, former employee
    Generally good
    The good thingsGames hour Comaradaship within the department
    The challengesNo clear direction from management and lacking in inter-department support.
    4.0
    General worker
    Nov 2016
    3 to 4 years in the role, current employee
    Enjoyable!
    The good thingsVery flexible. Open to ideas. Can easily talk to managers. They are open to opinions. Easily to get leave approval. You can even go for a long holiday during off peak periods. Good extra benefits like birthday leave, marriage leave and etc. PB + AWS.
    The challengesIt will be crazy during peak periods. It can be very demanding. Fast pace. You have to be meticulous and fast in your work. If only they can give us better opportunities for career development, it will be great.
    4.0
    Projects & Events
    Jul 2015
    3 to 4 years in the role, former employee
    Safra
    The good thingsA well developed company with good staff and culture. Processes and SOPS are already implemented.
    The challengesA very fast pace company by which new employees need to understand the job fast. Takes awhile to upgrade processes and SOPs to go hand-in-hand with the changing times.
    1 person found this helpful
    3.0
    Membership Services Executive
    Jun 2015
    3 to 4 years in the role, current employee
    Overview
    The good thingsA lot of things to learn. Systematic. Suppliers know business opportunities upon naming the organization. Learn to cover many areas. Deep critical thinking required. Patience and tolerance put to test.
    The challengesRigid system due to red tapes. Too dynamic and wide spectrum of job scope. Can be hard to focus on your main role. Have to always be ready to take in projects and ideas and do feasibility in the shortest time. Auditing is the most painful process which lengthens work processes, which reduces productivity and efficiency. Senior Management does not give proper timeframe to work. Too many meetings.
    3.0
    Director
    Jun 2015
    5 to 6 years in the role, former employee
    review
    The good thingscommitted & dedicated staff; good benefits
    The challengesindecisiveness; lack strong leadership
    4 people found this helpful
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