SATS Asia-Pacific Star
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    SATS Asia-Pacific Star
    (4 reviews)
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    Company Reviews

    Working at SATS Asia-Pacific Star

    3.04 ratings in total
    5
    1
    4
    0
    3
    1
    2
    2
    1
    0
    50%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    2.0(2 ratings)
    Career development
    1.5(2 ratings)
    Benefits & perks
    1.5(2 ratings)
    Management
    2.0(2 ratings)
    Working environment
    3.5(2 ratings)
    Ratings for SATS Asia-Pacific Star are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 4 reviews sorted by most recent
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    5.0
    Passenger Service Associate
    Sep 2025
    Changi Airport East RegionLess than 1 year in the role, current employee
    Fun environment a must if you want to work at airport.
    The good thingsFun and time pass very fast
    The challengesAll great just need to be quick thinking.
    2.0
    Passenger Service Agent
    Jun 2025
    Changi Airport East Region2 to 3 years in the role, current employee
    Reality of a sub-companyPositive: -Can OT alot, even without asking you get OTed automatically -Colleagues are welcoming and willing to teach -Able to get AWS and bonus -Can retime to talk to management -Awesome training quality -Nice uniform and company logo -Passenger compliments earn you vouchers, while complaints earn you a meeting with manager(s), able to get retime for this which is a pro as can start/end work earlier than colleagues Negative: -HR usually slow to reply UNLESS its to chase you for monetary or nesssary documentation. Lacks information in emails and untimely updates. -Lack of management in teams. Management (for my team), lacks a lot, especially from upper management. Information is passed slowly down chain of command, and sometimes lacks information. -Colleagues usually talk in own language which causes unnecessary tensions sometimes. -Flight delays are last minute communicated to us with unclear information (i.e. aircraft connection. Specifics need to be included as passengers ask and we do not know). -Not much benefits. Really very few. -Lack of growth opportunities and support for promotion.
    2.0
    Passenger service agent
    Nov 2022
    Singapore1 to 2 years in the role, current employee
    Workload and salary doesn't tally
    The good thingsThe people that ypu work with
    The challengesThe workload that was given doesn't match with the salary offered
    3.0
    Customer service agent
    Jan 2017
    1 to 2 years in the role, current employee
    Working in Asia-Pacific Star as a front-line CSA
    The good thingsYou meet interesting people everyday (as you work in Changi Airport) and you get staff discounts. You get to call the hours, especially when you are a flexi-staff. Just remember to stick to them and don't drop your slots without good reason.
    The challengesThe pay is not high, even for full-time staff. The job is routine. The manpower shortages are severe, so be ready to pull extra hours, especially if you are a full-timer or part-timer.
    2 people found this helpful
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