It needs change and having a dictatorship-like management is just bad. The good thingsi have enjoyed learning about the train system
The challengesthe inability of management to recognise real passion but instead commending boot-lickers. management are not open to change, over-hiring instead of upgrading senior staff, infested the workforce with poor english speaking foreign talents. Do note that operationally you are required to speak well especial to passengers and ultimately when conversing through a radio.