Teleperformance
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    Teleperformance
    (45 reviews)
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    Company Reviews

    Working at Teleperformance

    3.845 ratings in total
    5
    15
    4
    12
    3
    13
    2
    3
    1
    2
    78%
    Rate salary as high or average
    76%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(45 ratings)
    Career development
    3.8(45 ratings)
    Benefits & perks
    3.4(45 ratings)
    Management
    3.2(45 ratings)
    Working environment
    3.8(45 ratings)
    Ratings for Teleperformance are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 46 reviews sorted by most recent
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    3.0
    CSR
    Feb 2022
    1 to 2 years in the role, former employee
    Unsatisfactory. Low starting salary. Low salary increase.
    The good thingsNear to my house, less stress with transportation and time element. Love the people I work with.
    The challengesI love challenges. It makes me a well-rounded person. I always overcome challenges even in real life. So, I can keep up with everything. One thing though, there's so many requirements before going to work.
    5.0
    Senior customer service executive
    Feb 2021
    1 to 2 years in the role, current employee
    Good environment to work
    The good thingsGood place to work for married girls
    The challengesFixed wo and pick drop cab facilities
    3.0
    Technical & helpdesk support
    Jul 2020
    Less than 1 year in the role
    I have a woderful experience while working there, though it was for short span but I loved it.
    The good thingsQuality Training system with pre- process and process Training which help in increasing better communication, vocabulary with improved speaking asscent with strong verbal and written skills. Cafateria is better and motivational work environment on work floor is there. Salary is on time.
    The challengesThey required to improve their management and after leaving this organization if a previsous employee required any help related with document so execute the querry as soon possible. I found there is a delay in providence with resolution with employee's.
    5.0
    Operations
    Jan 2020
    3 to 4 years in the role, current employee
    8 Years Experience in Finance and Accounting/Reporting
    The good things Data analytics and key Management Information (MIS) relating to the analysis of the control environment to senior stakeholders globally, including Senior Business Stakeholders, Audit Committees a nd Regulators, as well as across the Internal Audit function  Review of GL accounts for expenses and performing critical reconciliations to find irregularities and due correction  Determine that the work delivered is of high quality. Anticipate and identify engagement related risks and escalate issues as appropriate
    The challengesI have handle team of invoice processing and I have done project for Robotics Automation with Blueprism for Invoice booking automatically through supplier portal and Automation project done for Analysis with using Ms-Excel
    4.0
    Customer service
    Feb 2018
    1 to 2 years in the role, former employee
    Have 2years of Experience for customer service.
    The good thingsExcellent working environment.
    The challengesLess growth opportunity.
    5.0
    Technical support representative
    Apr 2017
    Great place to work
    The good thingsGood environment
    The challengesOur metrucs
    4.0
    Reservation specialist
    Dec 2016
    Less than 1 year in the role, former employee
    so nice
    The good thingsPeople I'm working with
    The challengesLack of sleep
    4.0
    Call centre executive
    Nov 2016
    Good place to work.
    The good thingsThe workers and management are friendly and open to suggestion. We unite as one and want to achieve the very best.
    The challengesChallenges are responsibility that management that will give you. They fully trust on your capability and the challenge to produce excellent job.
    4.0
    Sales executive
    Sep 2015
    1 to 2 years in the role
    Work without pressure
    The good thingsThe good thing about the company is the Friendly Environment. Working in a call center put a lot of pressure and stress to an employee, but not with the company I'm in right now. My co workers, Managers, supervisors and teammates are very cooperative, joyful and team players.
    The challengesJust an increase in the salary maybe.
    3.0
    Accounts assistant
    Jul 2015
    3 to 4 years in the role, former employee
    My employer
    The good thingsA good stepping stone for neophytes in the industry. Helps me develop my self-confidence, be more sociable...and polished my flaws. Most of all, it made me a better and responsible person - I can help and support my family to augment our financial difficulties. And lastly, it lets me support my collections and hobbies.
    The challengesBe competitive with my colleagues - close more business during my shift/duty. I need to coordinate and interact with clients (as well as colleagues) with the degree of fluency and spontaneity that will make my regular interactions with native speakers quite possible without strain in communication/understanding for either party.
    4.0
    Csr
    Jul 2015
    1 to 2 years in the role, former employee
    Love it...but
    The good thingsI enjoyed my work and the account was really easy if you just get to learn the product which has a portal that you can easily turn into if you have something to resolve that you're not familiar with. In addition to that, i love the account that was assigned to me.
    The challengesYou really cant avoid supervisors or coaches that will pull all the strings to make sure that agents whom they dislike for whatever reason will be out of their sight for good. It happened to me twice in this company.
    5.0
    Subject matter expert
    Jul 2015
    1 to 2 years in the role, former employee
    Teleperformance; Most recommended company for call center newbies
    The good thingsI have worked at Teleperformance for more than 2 years. I can proudly say that this is the best company I have worked for, so far! Friendly management, promotions are so fast, as long as you have a good attendance record.
    The challengesI think the bad side working here is that sometimes your breaks and lunches will put on hold due to lack of employees. High number of attrition because people are looking for better opportunity, or higher compensation ( like me) that's why this is just good for the newbies.
    3.0
    Customer service representatives
    Jul 2015
    1 to 2 years in the role, former employee
    Management
    The good thingsThe good thing in working at TP is the facilities.. Other than that nothing is good..
    The challengesSpeak my mind more
    3.0
    Customer care associate
    Jul 2015
    tp
    The good thingsThey are not strict when it comes to interview.benefits are ok
    The challengesThe only bonus they are giving is attendance bonus which is 3k. But you cant get this if you are late for more than, 30mins or absent for one day
    5.0
    Customer service representative
    Jul 2015
    Less than 1 year in the role, former employee
    The Manager on Specific Account
    The good thingsShe's considerate. But she seems unprofessional. Like the way she talk to her agents. She never try to listen to her agents. She always assume things. And always thinks that she is right. She over use her position.
    The challengesShe could've been open-minded, listen and understand her agents.
    3.0
    Customer service representative
    Jul 2015
    1 to 2 years in the role, current employee
    Customer service
    The good thingsWork mates or collegue
    The challengesThey should provide a good benefits towards their employees
    5.0
    Customer service representative
    Jul 2015
    Less than 1 year in the role, current employee
    The Best!
    The good thingsWorking environment is great!!!!!!!!
    The challengesNone!
    2.0
    Customer Account Executive
    Jul 2015
    Less than 1 year in the role, former employee
    Employee satisfaction
    The good thingsMy employer was never late in giving out salaries. It had a systematic and organized management however it did not, for some reasons give an importance to its employees because there was no respect happening to the management and its employees at all.
    The challengesThe account or LOB that I was under with was so much burden and pressure to us. They (the management) could be more employee-friendly rather than pushing pressure just to gain more sales. The salary was no question however, an employee could not only be happy due to the salary but might as well if with a friendly environment.
    4.0
    customer service representative
    Jul 2015
    1 to 2 years in the role, former employee
    good start
    The good thingsWhat ii enjoy is that, teleperformance has a good facilities and workplace.
    The challengesthey should change the way how they manage thier employees.
    3.0
    Executive, Operations
    Jul 2015
    1 to 2 years in the role, current employee
    Odd Feeling
    The good thingsAs of the moment, they're pretty starting to conceptualize everything since they bought AEGIS. They are trying to compensate our efforts as well as making things work according to their rules and procedures. We are thankful because they're trying to reach out everyone of us through their sites. And the perks of being their employee are being worked on. Were hoping for a better changes.
    The challengesThe main reason that everyone mostly are complaining is the SALARY. I hope they will work about this issue. In line with what were working, sometimes were at least hoping for more incentives without tax.
    4.0
    Customer support representative
    Jul 2015
    1 to 2 years in the role, former employee
    I loved working here before, but.
    The good thingsI loved how the company handles people before particularly the benefits.
    The challengesChanging the policies that focus more on the company than the employees' benefits.
    3.0
    tsr
    Jul 2015
    teleperformance davao
    The good thingsAppropriate lightings. Artificial and natural light.
    The challengesTransportation is very difficult during night shift. Security policy sometimes confusing.
    3.0
    Technical customer care representative
    Jul 2015
    Less than 1 year in the role, former employee
    Teleperformnace
    The good thingsThe environment
    The challengesIncrease the salary and hope there will be no disputes every payday
    5.0
    Customer service representative
    Jul 2015
    Less than 1 year in the role, former employee
    Quick response
    The good thingsVery accomodating and very hospitable
    The challengesIs the place where it is far away from home.
    5.0
    Customer sales representative
    Jul 2015
    Less than 1 year in the role, former employee
    The good, the bad, the better
    The good thingsI did not worked here but I applied here twice in the last six months. Their process is fast. You can get apply, get interviews, exams and get hired in one day! :) Their process is smooth. Their recruitment office is clean, they even have a free coffee vending machine, a water dispenser and in my case, a free doughnut. Their interviewers are quite accomodating.
    The challengesI passed every exam and interview including the final interview but I have failed the Versant exam after the final interview. They didn't say my score, result and they didn't have said anything why I failed. I just hope they said to me why I didnt pass the exam so I can do better next time.
    3.0
    TSR
    Jul 2015
    Less than 1 year in the role, former employee
    EXPERIENCE IN PREVIOUS COMPANY
    The good thingsThey provided bonuses specially if you hit each metric.
    The challengesHope they relay information properly to employees concern. There has been some miscommunication.
    3.0
    Specialist
    Jul 2015
    9 to 10 years in the role, current employee
    Why Teleperformance?
    The good thingsFew points; *Not everyone wanted to remain \"forever agent\", in Teleperformance there's career growth, there are trainings that would help you grow not just a leader but as a person. *Competitive salary *Health benefits (health card for the employee and their family) *Life insurancw with Coco life *People culture company *It's worth staying, i have been with the company for 9yrs worth staying
    The challenges*Could have provided additional salary increase if an employee stays at the company for a year, not all employee/s stays at a company for long unless they are being rewarded for their hard work. *Cut the No Mobile phone policy esp for Non agent
    5.0
    Account supervisor
    Jul 2015
    1 to 2 years in the role, former employee
    Happy people
    The good thingsHappy people working at teleperformance. Easy to get along with co employee. Nice training ang guides
    The challengesBeing a supervisor is a tricky and worst job
    3.0
    Oic supervisor
    Jul 2015
    1 to 2 years in the role, former employee
    Teleperformance
    The good thingsI enjoied the comaradery of the people i worked with
    The challengesMain challenge is the management... Management needs to be transparent and fair in promotion
    5.0
    General manager
    Jul 2015
    1 to 2 years in the role, current employee
    Multiple opportunities
    The good thingsMultiple opportunities await to those who deserve it.
    The challengesMedical benefits could be improved
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