Teleperformance
    (45 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    51-100

    Primary location

    29 Tai Seng Avenue, #06-01, Natural Cool Lifestyle Hub, Singapore 534119
    Join the Global Team & Make a Difference ! (http://www.teleperformance.com)We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.For almost four decades, we have been helping our clients in 170 markets around the world strengthen their relationships with their customers.We are a team of over 300,000 passionate people working in 400+ sites providing outstanding customer experience from 80 countries in 265 different languages and dialects.As one of the world's larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.That is why we transform passion into excellence.*We are looking for highly motivated & performance oriented individuals who wish to contribute and participate in the rapid growth of the company.

    Reviews overview

    3.845 ratings in total
    5
    15
    4
    12
    3
    13
    2
    3
    1
    2
    78%
    Rate salary as high or average
    76%
    Employees recommend this employer to friends

    What’s it like working at Teleperformance?

    AI summary of recent reviews

    Teleperformance offers a positive work environment characterised by friendly colleagues and supportive team dynamics. The company provides quality training programs and career advancement opportunities for those who perform well. Employees also appreciate the well-maintained facilities and workplace amenities that contribute to a comfortable work setting.

    Areas for improvement include enhancing management communication and transparency, particularly regarding promotions and policy changes. Some employees have expressed concerns about compensation packages and suggest more competitive salaries and benefits. There are also opportunities to improve break schedule management, especially during periods of understaffing.

    Recent reviews

    3.0
    CSR
    Feb 2022
    1 to 2 years in the role, former employee
    Unsatisfactory. Low starting salary. Low salary increase.
    The good thingsNear to my house, less stress with transportation and time element. Love the people I work with.
    The challengesI love challenges. It makes me a well-rounded person. I always overcome challenges even in real life. So, I can keep up with everything. One thing though, there's so many requirements before going to work.
    5.0
    Senior customer service executive
    Feb 2021
    1 to 2 years in the role, current employee
    Good environment to work
    The good thingsGood place to work for married girls
    The challengesFixed wo and pick drop cab facilities
    3.0
    Technical & helpdesk support
    Jul 2020
    Less than 1 year in the role
    I have a woderful experience while working there, though it was for short span but I loved it.
    The good thingsQuality Training system with pre- process and process Training which help in increasing better communication, vocabulary with improved speaking asscent with strong verbal and written skills. Cafateria is better and motivational work environment on work floor is there. Salary is on time.
    The challengesThey required to improve their management and after leaving this organization if a previsous employee required any help related with document so execute the querry as soon possible. I found there is a delay in providence with resolution with employee's.
    Ratings for Teleperformance are shared as-is from employees in line with our community guidelines
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