Customer Care Specialist
Handle and resolve customer complaints, queries and requests to ensure customer satisfaction.
Job opportunities
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Jobs in Jobstreet right now
Job growth
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In the last year
Salary
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Typical monthly salary
Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
On this page
- What's it like to be a Customer Care Specialist?
- How to become a Customer Care Specialist
- Latest Customer Care Specialist jobs
- Top skills and experience for Customer Care Specialists
What's it like to be a Customer Care Specialist?
A Customer Care Specialist ensures a company’s clients receive excellent service and support. This role often answers customer queries, addresses complaints and provides information about products or services in person, or via various channels like over the telephone, email or social media. They also maintain customer accounts and may assist with order processing or billing issues. Customer Care Specialists work in a wide range of industries including technology, retail and finance.
Tasks and duties
- Responding to customer enquiries via phone, email or social media promptly and professionally.
- Identifying and assessing customers' needs to achieve high satisfaction.
- Coordinating with internal departments to manage customers' requests and problems.
- Recording customer interactions, transactions, details of enquiries, complaints or comments including actions taken.
- Maintaining comprehensive knowledge of products and services offered by a company to provide accurate information to customers.
- Providing feedback to the management on customer service issues or complaints.
- Reviewing and endorsing proposed resolution of customer service issues to ensure customers are satisfied.
How to become a Customer Care Specialist
While an educational background is beneficial, strong communication skills and adaptability are paramount for success as a Customer Care Specialist.
- Obtain a relevant degree or certification in Customer Service, Communication, or a related field to enhance qualifications.
- Gain practical experience in customer service or related roles, preferably in a contact centre environment, to develop essential skills such as attentiveness, empathy, and problem-solving.
- Cultivate strong communication skills, including proficiency in English and other languages (such as Malay, Mandarin or Tamil), to effectively interact with diverse customer bases.
- Develop analytical thinking and stress tolerance to handle complex customer inquiries and work efficiently in a fast-paced environment.
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Latest Customer Care Specialist jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Care Specialist employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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