Company Profile

    Company overview

    Industry

    Travel Agents, Tour Operators & Tourist Services

    Company size

    11-50

    Primary location

    152, Beach Road, Gateway East #23-02/04 Singapore 189721
    CollinsonCollinson is a global loyalty and benefits company.We use our expertise and products to craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

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    Recent reviews

    3.0
    Client servicing team
    Aug 2019
    Singapore3 to 4 years in the role, current employee
    Poor pay/benefits structure and top down management approach
    The good thingsPeople leave on time allowing for more work life balance. Recent regional hire for HR has drastically improved salary levels, and job satisfaction/career progression instead of basing on an old agency model.
    The challengesTop down approach in management & lack of visibility. Redundant & expensive “experienced” staff still staying around and left to manage a team when there’s a lot of time wasted during meetings emphasizing on non critical matters. Management doesn’t go down to the ground level to recognize and understand ground staff, instead relies on department heads to give feedback which can be highly inaccurate since they will protect their own interests instead of doing or saying what is fair for their staff.
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