Employees at Kaplan appreciate the accommodating and cooperative work environment, good working relationships with colleagues, good benefits including annual leave and flexible benefits, and the good work-life balance with flexibility in scheduling. However, there are some potential challenges, such as issues with management due to frequent changes, lack of cohesion, and unclear direction at times. Additionally, some employees have noted slow career progression or limited opportunities for advancement in certain departments, high workloads with long hours and high pressure in some roles, and the challenge of handling different types of customers in customer-facing roles.