Employees at Kinokuniya appreciate the supportive colleagues who help each other with work, as well as the opportunities to gain knowledge about books and authors. The company is praised for taking good care of employees and not pressuring them for unrewarding overtime work. Employees find helping customers and meeting different people to be an enjoyable part of the job, and full-time employees receive staff discounts and other attractive privileges.
However, there are some potential challenges, such as managers being micromanaging at times, slow progress in terms of promotions and increments, low wages particularly for part-time or temporary workers, the physically taxing nature of the job involving tasks like lifting boxes and standing for long hours, and occasionally encountering rude customers which can be challenging to handle.