Merlin Entertainments
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    Merlin Entertainments
    (16 reviews)
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    Write a review

    Company Profile

    Company overview

    Website

    Merlin Entertainments

    Industry

    Recreation & Entertainment Venues

    Company size

    More than 10,000

    Primary location

    Sentosa 40 Imbiah Road Singapore 099700
    About UsMadame Tussauds Singapore is not a museum! It's a living, breathing, pure interactive theatre, that's all about creating memorable experiences for our customers.We are a fun, dynamic team who enjoy delivering memorable experiences to our guests at every stage of their journey.About Merlin EntertainmentsMerlin Entertainments Ltd is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over recent years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 130 attractions, eight hotels/three holiday villages in 25 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million + visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND and the Eye.

    Gallery photos

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    Reviews overview

    4.616 ratings in total
    5
    12
    4
    3
    3
    0
    2
    0
    1
    1
    100%
    Rate salary as high or average
    94%
    Employees recommend this employer to friends

    What’s it like working at Merlin Entertainments?

    AI summary of recent reviews

    Employees at Merlin Entertainments enjoy a vibrant, fun, and friendly work environment with a close-knit team of supportive colleagues. Management is praised for being open to feedback, caring about employee welfare, and providing opportunities for career development and training. The company culture is one where employees' needs are listened to, and there is a balance between working hard and having fun. Employees also appreciate the good benefits and salary offered by the company.

    However, some potential challenges include dealing with guests from various cultures and backgrounds, which requires patience and understanding, irregular workloads with busier periods during peak seasons, an extremely fast-paced environment with changes happening quickly and requiring immediate action, and limited opportunities for career progression for some roles.

    Recent reviews

    5.0
    Service Provider
    Jun 2020
    1 to 2 years in the role, current employee
    A great place for growth and fun.
    The good thingsI had a great time working with the company, it is a vibrant and fun place to have been with for my 2 years there. Though sad that it had to end due to unforeseen circumstances, I have nothing but great memories with Merlin Entertainments.
    The challengesThe challenge has been facing tourists of many different ethnicities and understanding what makes them tick, trying to make sales with and getting to know different mindsets and cultures through these great guests.
    5.0
    Guest Relations Host
    Mar 2020
    current employee
    Positive working environment with great bosses and awesome colleagues
    The good thingsFun working environment with a group of close knitted team of colleagues who help each other in need. Management is open to staff feedback. Excellent staff welfare.
    The challengesWorkload can be irregular as it gets busier during the on peak season when there are more guests. Career progression wise its limited, good for individuals who wanna kick start their career in the tourism industry.
    4.0
    Sales manager
    Jul 2019
    Singapore3 to 4 years in the role, former employee
    Work Hard Play Hard
    The good thingsA culture when they listen to employee's needs A place when you really work hard and play hard
    The challengesThe business is extremely fast paced and things today can changed tomorrow and needed immediate actions
    Ratings for Merlin Entertainments are shared as-is from employees in line with our community guidelines
    See all reviews
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